This is default featured slide 2 title

Monthly Archives: April 2014

Does The law Of Attraction Work When Trying To Get Pregnant

Oprah thinks so.

Shes had several of the people featured in The Secret on her show.

So has Larry King.

Its pretty hard to not notice the attention The Secret has been getting in the last months.

What is all the hype?

Its all about the law of attraction, an age-old Universal Principle that determines what is or isnt in our life.

How does it work?

Thats the secret everyone is talking about.

What does this have to doing with trying to conceive?

Well, for someone who has been seeking fertility and it hasnt happened yet, the news is good.

If you are a woman trying to get pregnant you may not even realize that youre activating the law of attraction all the time.

If you are not activating this Universal Law in your favor, then infertility may be what you are facing.

That is the simple version.

Here are a few things to ask yourself:

If you have more worry, doubt and fear about getting pregnant; or find it hard to trust that you will be able to get pregnant and birth a healthy baby, then you have infertility active in your system.

If you feel greater amounts of despair when you start your monthly menstrual cycle, then you have infertility active in your system.

If youve failed IUIs, IVFs or have had miscarriages; or feel like youve exhausted your options in conceiving, then infertility is dominate and active in your system.

If your marriage or partnership has become strained as a result of you trying to conceive, then infertility is active in your system.

If youve been told that you have PCOS, poor egg quality, or that you are too old; and thus feel determined that youre doomed, then infertility is dominate and active in your system.

I could go on, but I think you get it. Here is my point.

You MUST turn infertility off, in your system.

And then turn fertility on (physically, mentally, and emotionally).

Wouldn’t it be amazing if you could just turn fertility on like a light switch? Well that’s what I’m talking about here.

I believe it’s time to turn on your fertility. Are you with me so far?

Experience has shown that a woman diagnosed with infertility, focuses on infertility.

The problem with focusing on infertility is that the Universal law of attraction teaches that what we focus on becomes evident in our reality, every time.

Therefore, focusing on infertility activates infertility in the system.

This is science, not fluff.

This is what everyone is talking about, including Oprah.

It doesn’t matter which conceptions methods are being usedIVF (in vitro fertilization), IUI (artificial insemination), Clomid, or natural conception methods, — individually or in combination.

It doesn’t matter if a woman has had one or more miscarriages.

It doesn’t matter if shes been trying to conceive for 6 months or 6 years.

What matters is that there are very specific things she can do to set the law of attraction in motion to work in her favor and get pregnant.

I started to realize that being in alignment with the Law of Attraction isnt a luxury, but a necessity. Your book put me back on the path of my intention and now Im pregnant!

Lets use a garden analogy and break this down into several steps. If you were going to plant a 6×6 raised garden bed, most likely you would do the following:

1)You would assess the soil and add deficient nutrients into the soil. This is analogous to the health of your own inner (physical, mental/emotional, and spiritual) terrain.

2)You would pull out all the weeds. This would be the step analogous to noticing the focus on infertility.

3)With healthy soil and the weeds pulled, you would then plant your seeds. This part is your intention to getting pregnant and birthing a healthy baby.

4)Then you would water at regular intervals, ensuring that weeds stayed pulled. Meanwhile the sun, soil and water are causing the seeds to sprout and grow. This is the part of Law of Attraction that can sometimes be the hardest. Keeping the weeds pulled (focus on infertility) and the plot watered (focus on fertility).

This is how life grows, we as humans are no exception to this rule.

This Law of Attraction step is vital in optimizing the chances of getting pregnant.

Customer Service The Difference Between polite And friendly

Why is it so important for your customer service team (no matter how large or small) to be truly friendly instead of being coached to act “polite”?

Being just “Polite” can make customers feel uncomfortable, disconnected, and can often cost you new business or repeat business.

This past weekend a friend took my wife Melanie and I to one of the nicer restaurants in Orlando.

We were seated quickly with a smile and received “good” service. It was obvious the staff was well-disciplined and knew what to do in each situation, but we all felt uneasy, if not uncomfortable throughout the night.

The food was perfect and everything came on time.

I couldn’t put my finger on the problem until we were on the way home and my friend said: “Did you notice how fake the waiters/waitresses and shift managers were?”

They were all trained how to be polite, how to do their jobs, but they weren’t genuinely friendly. It wasn’t too difficult to tell they detested their task, and this is common in many customer service oriented roles.

How can you be sure your customer service team is capturing all of the sales and repeat business they can?

Since advertising can be expensive and a bit of a “buckshot” anyway (Unless you’re with DDD =o) you want to convert as many inbound calls and walk-ins as possible into new and repeat customers.
I know this is a painfully obvious statement, just roll with me here =o)

I challenge business owners and marketing managers (of all types of companies selling any product or service) to spend a day with your customer service department.

As you observe and interact with them, ask yourself some of the following questions:

Are they truly friendly people or are they just going through the motions?

Does this person or people have a true passion for your business, or did they just “need a job”?

Don’t get me wrong, I’d never imply you need to run out to the sales floor and fire your customer service department!

Sure, sometimes people just “need to go”, but try this with your sales / customer service team, then filter out the bad eggs if necessary:

Let them know how important they are to your business by spending an entire day (or more) working with them, taking calls, helping them with the customers.

They will appreciate the fact you have true empathy for what they go through everyday and they will be more loyal to you and your company.

They will feel more comfortable, relaxed and appreciated in their job and feel like a person who is vital to the success of himself and those around him….not like a robot in a cubicle.

You’ll also be surprised how much you learn about your customers and what they really want, so you can give your sales team the best tools to sell!

I’ve done my share of cubicle phone calls and more than my share of over-the-counter parts sales.

When the boss got involved and made calls with us, I always appreciated it and reminded me I need to have some fun and truly connect with the customers.

I eventually was promoted to manager, and I always made sure to spend some time everyday on the counter, pulling parts, on the register, instead of hiding in the office doing paperwork all day.

Out of a 15 store division, my store was consistently #1 or #2.

I’m not bragging here….it wasn’t about me. The entire team respected each other and found way to have fun with the customers. As a result, people came back and asked for their parts guy/gal by name.

If you can plug genuinely friendly people into your business and nurture them, you’ll get all the sales you deserve from all of that expensive advertising!

As always, I welcome your comments/suggestions with my blogs.

Jim Ferraro

The DDD Directory


Breaking The Barriers Of Customer Service Support

When some states loosened their trade laws, globalization spread like wildfire. Multinational companies expand their investments to foreign countries. Employment skyrocketed and so were the infrastructures, technology and inflation. Global market has created a great evolution in the import and export business. With the great demand for customer service support, contact or call centers rose. Onshore and offshore services were provided in most places across the globe. Twenty-first century saw barriers broke in the services for customer support.

To be competitive, companies have outsourced services from a telemarketing company. They highly need such help from a third party to constantly serve their customers. With this, customer service support increased, resources are efficiently utilized and money comes back more than what had been invested.

With technology as constant helpmate, customer service support becomes a 24/7 habit. Agents are on the next line to answer any call, within or without business hours, daylight or eventide. Voicemails were upgraded to a live operator answering service to quickly respond to prospects’ or customers’ desires. Reservations and bookings can be done without the hassle of queuing in travel agencies. With all of these at hand, firms continue to grow. Customers appreciate the efforts of these companies. And leads continue to flow in the business entity’s pipelines.

The merger of technological installations and real-time customer service has been the best remedy of companies with increasing international customer base. Improving the quality of customer service has been paired with the battle to reduce costs. These expenditures include hiring, training and paying telemarketers, overhead costs and technical updates.

Providing high quality customer service support, contact or call centers ensure that all agents are trained with new technologies, products and services. The extensive interest in virtual call centers calls for installation of a modest technical platform. These costs and more have not stopped these service providers to reach prospects and customers on the dot. After all, the invaluable customer feedback has drove these third parties to be in the service of customers worldwide.

However, this issue has been cleared through efficiency and with the high demand. Nevertheless, call centers are adding agents to cater a larger population of customers. This will omit the possibilities for unanswered calls and not nurtured sales leads. Customers have the convenience to interact with call centers in any way they so desire.

Outsourcing customer service support has brought a bountiful harvest to client firms. There is a remarkable 10% improvement in customer satisfaction. With this, a company’s goodwill increased. Through word of mouth, customers spread the services provided. Establishing a distributed agent strategy turned out a 48% rise in call closure rate for best-in-class companies.

The necessity to uphold on the dot global arena has persuaded firms to refine the many components of a noteworthy virtual call center. The effectiveness of customer service support lies in the right mixture of technology, human resources and processes.

Every opportunity to interact with a prospect is precious. Be it through the phone or face-to-face, the idea of them contacting the company is more than enough to keep telemarketers motivated to do their jobs properly, professionally and ethically.

The greatest tool that any company can mobilize is its customer service support. There can be no greater glory for firms than receiving good comments from customers. Customer satisfaction is still the main objective of business. Profits just come after.

Create Your Own Communication Network With Voip Calls

VoIP is a term which is used for transmission on technologies delivering voice communications over IP networks. It is also known as IP telephony, internet telephony, broadband phone, broadband telephony and voice over broadband. Many changes have been taken place globally in the business which had an impact on the communication way. Likewise, VoIP termination services also brought change which was earlier rejected at the time of its arrival, now begun to grow.

Internet telephony is the communication services which are not transported via public switched telephone network (PSTN), rather transported via internet.

Nowadays, there are many small or big companies which are looking for IP Multimedia Subsystem (IMS) that merge internet technologies with mobile handset. Infact, businesses are beginning to migrate from traditional copper wire telephone systems to VoIP systems increasingly. This has reduced the hefty phone costs. This has given a solution to them and also, they have got efficient bandwidth and cost-effective facility.
It is becoming a common practice among telecommunication providers to use VoIP telephony over public IP networks. VoIP runs voice and data communication over a single network. This network helps in the reduction of infrastructure costs significantly.

Except for being used in small and big companies, VoIP is also appreciated by end users. It is availed to make PC to PC and PC to Phone services. The PC to PC calling is absolutely free which requires no additional set-ups or attachments in order to make use of it, whereas, PC to Phone calls require a negligible amount to be payed which is very less as compared to phone calls. VoIP resellers have stimulated this practice more after they have started offering their commendable services. VoIP resellers are also growing with time as the risk factor is not there, and one doesn’t require to investment. This way, anyone can be a reseller and make umpteen money out of this business.

Hence, the world of IP telephony and VoIP termination is credible to offer user friendly services for every kind of users. With this, individuals as well as companies are getting profit which is not in the case of phone calls. No extra installation, no hefty bills, without any tension, VoIP gives us a chance to connect to any part part of the world. So, avail the services of VoIP and enjoy the freedom of communication.

Brand Building Through Customer Service

Brands are built with the consumer firmly at the epicenter of all activity. Consumers have changed their approach to buying a product or service in the last few years. They have become more demanding about the kind of service they receive before making a purchase. Customer service call centers have to understand this changing trend in the minds of the consumers. The after-sales service that the customer service call center provides can make a big difference in the long run. The call center customer service can actually be the reason why a consumer decides to buy or wants to stay on as a customer. That is why this all-important task must never be undermined by the brand owners.

Consumers have a knack of talking to each other about their purchases and other associated services. They exchange ideas and information about their experience with a particular brand. The customer service call center has to give these customers a strong reason to speak favorably about their brand. The best call center customer service is the only way that the satisfied customers will talk positively about the brand in their private circles. That will affect the contacts they talk to and if that is favorable to the brand, there are high chances of the contact making a purchase. Indirectly, it is the outsourcing customer service department that is influencing the sale. It will be interesting to note how the call center customer service agents approach the work when they realize the importance of their work. They have a direct connection to the sales chart for the brand, along with a dominant influence on the branding of the commodity or service.

Brand building through customer service has received a whole new vertical with social media networks like Facebook and Twitter. These web platforms enable customer service call center agents to interact with the users online. The interactions could be limited to completely professional ones or more personal. In either case, the call center customer service must aim at positively influencing the user. The brand owners have to make the brand users realize that they are important. The call center customer service department can do so by solving issues that the users are facing. Resolve the problem and you can talk about it on the social media networks. You will be able to find out how users respond to such solutions by promptly sharing it with others in the network. The social media scene is an active cauldron. The word of mouth factor works strongly and the outsourcing customer service team can make use of the opportunity.

Why is call center customer service necessary for brand building? The answer is that customers decide on their association with a brand on how well they respond to their problems and queries. If the customer service call center is prompt and professional, it leaves a favorable impression on the customers. They are quick to pass the word around. The inverse is true as well! If your call center customer service is not up to the mark, your brand building will slide for a toss.

Chemistry And Communication Are Key To Getting Your Ex Back

Recovering a lost or failed relationship is a difficult task for many, but it is never an impossible one. If you and your ex broke up, but you know that they are the person you are meant to be with, it is up to you to do something about it. Even if things ended poorly, you can work to ensure that your ex sees you the way they used to and that they long to be with you, but it is going to require some research and consideration on your part. Relationship help books can be effective, but only if they are designed by people who understand the psychology and chemistry that are required to help you in getting your ex back.

So, what are the secrets to getting your ex boyfriend back or getting your ex girlfriend back? Well, for starters, it comes down largely to communication. Not just how you communicate, but how you do not communicate as well. Let go of the urge to beg, plead, cry, call incessantly, or to not call at all. None of these are going to help you advance in your quest to get your ex back. Instead, you need to learn the conversation tricks that will drive your ex mad and leave them longing to be with you again.

The other part of the equation is chemistry or basic biology. No matter how strongly we want to believe in free will and to think that we have it all under our own control, the simple fact is that men and women alike have certain biological triggers and responses that dictate our emotions. Once you learn how to push the right buttons in your ex to trigger these emotions and that sense of longing for you, he or she will be back and working hard to keep you happy.

Chemistry and communication are very important factors, and you will find that getting help with relationship problems means finding a book or system that helps you understand the secrets to communication and chemistry with your ex. You can absolutely get your relationship back and get things back to the way that you want them to be, but you will have to put in some research and work of your own. Getting your ex back can help you get rid of the heartache that a broken relationship can cause and can help you be happy once again.

Employment Law Clarity Through Employment Law Solicitors

Knowing the ins and outs of employment law takes years worth of study and experience working at the heart of the industry. The simple fact of the matter is that most people, whether members of staff or business owners, have a very limited knowledge of employment law and are unaware that they are protected by a raft of laws and measures designed to support both employers and employees in the workplace. From national minimum wage legislation to holiday pay, Britains workforce has a number of rights that must be protected and followed every day of the year.

Those tasked with providing advice and expert knowledge on the subject of employment law are employment law solicitors. If there is ever any confusion or suspicion that someones rights as a worker are being undermined, employment law solicitors must be contacted immediately.
The Role of an Employment Lawyer is Vital

No matter the size of a company, employers and employees must closely follow all aspects of employment law. Bristol and other major cities in the United Kingdom have thousands of businesses who employ millions of people. Protecting the rights of these workers and offering advice to employers is the vital job that employment law solicitors are tasked with.

Employment law can be incredibly complex, so the only way that issues can be dealt with or questions can be answered is by contacting someone who is a true specialist in employment law. London firms help people every day and bring successful cases against employers who have undermined their workers rights, or support employers with the legal ammunition they need to control a troublesome employee.
Easy Access to Employment Law Solicitors

Speaking to an employment law solicitor is a worry free experience. With employment law, London solicitors have an open door policy to people of all ages and backgrounds. Remember that these are professional people who want their knowledge and experience to be used to bring clarity to employment law – for both employers and employees alike.

From offering advice to someone who feels they have been unfairly dismissed to helping an employer understand his or her rights when it comes to maternity pay, and ensuring the correct procedures and policies are in place so as to avert problems, the life of employment law solicitors is varied and their abilities vast.

Communication Breakdown In Relationships And Dating

Few things can destroy any kind of a relationship faster than poor communication skills. Whether you’re out on your first date with a new person or in a long-term relationship, it is vital that your ability to express your thoughts and listen to thoughts of your partner be the very best you can manage.

Why is this so important? Because every time you are misunderstood, or misunderstand it has the potential not only to hurt your relationship, but to alter the perception you and the person you are interested in have of one another.

Excellent communication skills are not only hoped for, but expected in most areas of life. Relationships and romance are no exception. Understanding what might be causing your difficulties in communicating with other may be an excellent place to start for those experiencing problems in dating or relationships.

How You Communicate:

Learning better communication skills is an advantage for any person looking for romance ideas. Whether you’re hoping to keep your relationships casual and want to know to show those signs of attraction, or you’re looking for something more like a soul mate, these skills are important.

*Origin: There are those who have a difficult time expressing their thoughts. When pushed they may find that they become flustered and when left alone simply forget. In order for another person to know, like and perhaps trust you it is necessary for you to give them the opportunity to know you. Without expressing the thoughts in your mind you allow those you meet little insight into the type of person that you are. While mysterious can sometimes be exciting, eventually most people just find it to be frustrating.

*Style: The larger your vocabulary, the more words you have to choose from to sculpt the message you hope to communicate. It is important not only to be able to call upon these words when you need them, but to feel comfortable doing so. Finding the rhythm in your speaking patterns that allow others to respond is also an important part of speech. Those who communicate too little are often unclear, while those who drone on and on may lose the focus of the focus of the other person entirely.

*Expression: Eye contacts and body language are a large part of communication and may be saying more to your dates or partner than you realize. Being unable to maintain eye contact when talking often causes the other person to feel left out of the conversation while certain types of body language may indicate a wide variety of other wrong messages. Recognizing that certain facial expressions communicate certain messages is also vital to conversational skills.

When making a joke, for example, if you fail to smile your date might not be aware that you are trying to express humor, which can turn out very badly.

*Alternative Methods: Those who choose flirting online or text dating may find that their normal communication skills must be slightly altered in order to send he right message. It is important to remember that texting or typing does not display mood, unless emoticons or punctuation are used correctly.

How Other Communicate with You:

The ability to listen to others in such a way that they know you are focused on them is an extremely attractive trait to most people. Few people enjoy being ignored by a person who is supposed to find them attractive, or might possibly be in love with them and if this is the signal you’re sending the response may be less than enthusiastic.

*Physical Responses: When your date or partner is talking with you the ability to show that you’re listening through body language and facial expression may truly allow them to feel that you’re interested. Be sure to maintain eye contact and give the appropriate smile or frown when the subject calls for it so that your social partner knows that you’re paying attention.

*Verbal Responses: If you get the sense that your ear is needed, but perhaps not your opinion you may be tempted to simply sit back and say nothing at all. This is often not a good way to help a person feel at ease when sharing their thoughts with you. Though adding in too much may not always be welcome under certain circumstances, it is polite to give responses that show you attention is completely focused on the conversation.

*Opinion: In some cases you may agree emphatically with your date or sweetheart and in others not at all. In any stage of courtship poor manners are often a sign that you are not interested and too disagree in such a way that you appear to be rude or thoughtless will often send this message directly. Also keep in mind that those who are too opinionated when a person is simply letting off some steam are often unwelcome in the conversation. Remember that at times your romantic partner may simply need your support, just as you at times may need theirs.

If all else fails one of the best ways to better understand how you are coming across to those who you hope to, or already have a romantic relationship with it can be helpful to ask someone close to you to help get the root of the problem. Solving any flaws that don’t allow your true personality to become known due to mistakes or misunderstanding, may greatly improve your ability to communicate with others and in doing so the romantic life you’ve been hoping to achieve.

Cultural Differences in Communication

Lynn Visson makes the following statements in her book, ‘Wedded Strangers’:

“The body language of Russians and Americans are different. Russians stand closer than Americans. They look directly and unwaveringly into your eyes.”

“Russians are long winded. Americans are short and to the point. Russians think that giving a short answer is impolite, as if they had not given the matter enough consideration. Americans think a long answer is impolite, as if they are boring the other person and wasting their time.”

At our wedding, my wife wanted me to give a long-winded toast to her parents. I was to tell them of the story of how we met. I was to thank her parents and her ancestors for bringing life to her. I was to make a toast to all of her relatives and friends.

We were married in America. Her parents, friends, and relatives were not in attendance. I explained to my wife that in America, the custom was that other people made toasts to the wedding couple. They did not toast each other.

Lady enjoying her communication on mobile
Download Lady enjoying her communication on mobile from (c)

We had some Russian friends in attendance who made toasts in Russian to us. My best man tried to make a toast in Russian that no one understood. The Americans didn’t understand the Russian. And his Russian pronunciation was so bad that the Russians didn’t understand him either.

However, none of that satisfied my wife who would accept no substitute to a long-winded toast to her from me.

John has been successfully married to a Belarussian wife for over five years. He has traveled extensively through Russia and other CIS countries. He will tell you why you should consider Russian women, how to meet them, how to bring your special woman home, and how to survive married life.

Buying Property In Greece Beware The Squatter’s Law

Greece is currently a Mediterranean hotspot for foreign property buyers. Many European Union nationals are investing lifelong savings in holiday properties or land for development. This is particularly true for British and Irish expatriates who head the list of private foreign real estate investors, notably in Crete, the Peloponese and the other Greek islands. This article cautions any prospective foreign buyer to ensure that their appointed lawyer in Greece checks out that any old home or land being acquired has not changed ownership under the Greek “Squatters Rights” Law.

What is the Squatters Law?

The law relates to rights of ownership that remain with the original absent owners unless changed through a Notary Public and a legal process.

A typical scenario would be a relative who emigrated overseas in the dark post war years in Greece of the late 1940s and 1950s when the economy was in a very poor shape, and left their family village home/property in the ‘capable’ hands of another family member, or close neighbour who remained in the village.

Incidentally, another wave of emigration took place in the 1960’s and 1970s, when a lot of men from places such as Crete and Thessaloniki went to work in the German automotive industry in Bavaria, southern Germany and other manufacturing areas of Northern Europe including the United Kingdom.

Many of these overseas workers and family members settled abroad have never come back to Crete and so leaving their property, still in the “safe keeping” and trusted hands of someone back in their home village or town.

But with recent substantial property price increases, some of the local relatives have sold the village houses in their ‘own right’ to foreigners.

How could this possibly happen?

Any Greek head of household can submit to a court, papers such as utility bills and other notarised documents that show that they have lived for lengthy periods in a particular property of a relative and under the squatter law had right to ownership of the property. If the court grants them that right, it is legal and above board.

While this should not have any impact on the new foreign owner, there is always the nagging question: what if the absentee family member comes back and is surprised to find out what has happened and goes to court to undo a Squatters Law judgment? Could a court subsequently overturn the earlier ruling handed down in favour of the “live – in” relatives?

The chances are not, but considering the value of real estate in Greece these days, you never know.

How to Check the Squatter’s Law?

It is just a case of asking your own appointed Greek lawyer if the owner of the property you plan to purchase gained the deeds under the Squatters Rights law? The lawyer should be able to clear up the matter in their land title searches. The point is, while it is an ‘obvious’ fact to check out, it is better to remind your lawyer. It could be a costly oversight if it had been accidentally overlooked in the purchasing process and the problem surfaces later.

Finding Law School Info

If you are thinking about it, then getting law school info is something that you should just do. There are many opportunities out there for you, but if you do not reach out to grab them, you will likely miss them. Before this happens to you, make sure that you take the time to gather information such as law school info so that you can make the right decisions while you still have the opportunity. Good news is that all the information that you need, including law school info is available to you right here on the web.

Wondering how long it will take for you to study? Thinking about where you should go to school? Perhaps you are not 100% sure that you even want to go to law school. Whatever it is that is holding you back from going to law school, get the information that you need to make the decisions that you need to. Dont put off finding the law school info that you need one more day. Why should you when it is all there in front of you?

Some of the best locations to find the law school info that you need to make these decisions are right here on the web. But to find it, youll need to do some digging. Or, you can visit some of the law school websites and gather it that way. Understanding the career is something like understanding your future. You need to invest time in doing so now so that you can excel later.

Take a few minutes and ask some questions. What do you want to know? Is there a school out there that interests you? Will you take the next step to finding the law school info that you need? If so, get started today and find yourself answering all of your own law school questions right away.

Auto Repair Shops – Scheduling Software To Improve Customer Service

Everyone is doing now doing almost anything online, as long as the necessary action does not require a physical presence. It is ideal for situations that require an exchange in information, and in the digital age, all information can simply be transferred to the digital format.

Online appointment scheduling can be a benefit to almost any business, including an automotive service and repair business. Automobile owners have become accustomed to having their autos checked periodically. We know that it necessary for proper maintenance and to extend the life of the automobile. The customary way of doing this, is usually to call the automotive service and repair shop, or the location where your vehicle is serviced and book and appointment. You may be fortunate enough to get an appropriate time in which to bring in the vehicle, but many times you may be forced to re-arrange your schedule, without knowing that your vehicle may be unavailable for a certain period.

There is now a way to avoid these inconveniences. Your automotive service and repair shop should have on online appointment and scheduling system. We are now in an age where anyone can be easily connected to the internet. Experts predict that in the coming years, being always online will become a natural part of being alive. Just as we need to continue breathing in air in order to live, we will need to be connected to the internet. The web can now be accessed from anywhere, from boats, planes, trains, autos, and the number of mobile devices that can access the web far exceeds desktop computers. Cheaper prices for bandwidth, and lower prices for electronic products including smartphones and tablets, bring accessibility to everyone. More appliances, and even clothing, will be enabled with access to the web in the very near future.

This means that customers will need fast and easy access to do things like booking appointments for automotive service and repair. The process is simple. You go online and reserve a required time, and get immediate confirmation. You can then re-arrange your other activities with some degree of confidence.

There are multiple benefits in the process, not only for the customer, but also for the business owner, who can then build a very valuable asset of a database of customers. Business owners can fully realize that it can cost up to 8 times as much to obtain new clients than it is to obtain new ones, and with a much valued client database, it can easily be more cost effective to maintain a business with existing customers. These clients can be contacted and notified of special deals or promotions.

It can also be done, by reading Quick Response codes that will re-direct the user to the Online Scheduling application, where the data can be entered. Manual transfer of information which is often accompanied by the opportunity for mistakes is eliminated. The process is secure, as it is now a legal requirement for all sensitive data to be encrypted. The software can even be integrated with your social networking accounts, such as Twitter and Facebook. More businesses of varying sizes are quickly appreciating the benefits that are realized with online scheduling and appointment software.

Advice To Instruct A Christchurch Law Firm For Your Legal Requirements

Small enterprises often need to seek advice from lawyers on a selection of issues because unlike a big organization they’re unlikely to own their own legal counsel to advise them. Areas in which advice from a Christchurch law firm for your legal requirements may be of value typically may well include labour issues or copyright. This article sets out there some facts to consider when hiring a Christchurch law firm for your legal requirements.

Before selecting an proper Christchurch law firm for your legal requirements it’s going to typically prove beneficial to consider which areas of law the corporation will require suggestions about. It will then be able to thin the seek out that many relevant Christchurch law firm for your legal requirements. When contemplating a beneficial Christchurch law firm for your legal requirements it may be worth looking for one with connection with representing consumers from other programs.

When looking for that most useful Christchurch law firm for your legal requirements it can often be difficult to learn which firm will be right for that organization. It could be helpful to talk to representatives through other local companies or with colleagues to find out if they could recommend anybody. It will be useful to discover if these people found the particular service agreeable and if the lawyers from your firm were easy to talk in order to and effortlessly contactable. It will probably also end up being helpful when seeking recommendations that appropriate Christchurch law firm for your legal requirements to find out about how much individual firms charged as well as the pricing framework for diverse services.

Small businesses will probably want to provide a lot of consideration in order to researching cost issues. Finding out the cost of services and the hourly rate may very well be a key issue whenever selecting the particular Christchurch law firm for your legal requirements. Lawyers often charge on an hourly basis calculated around the time that is takes these phones complete a specific task. If the job requirement is a routine common then it could be possible when negotiating with the considered Christchurch law firm for your legal requirements to be able to agree a general fixed charge.

When going to lawyers to assist choose which needed Christchurch law firm for your legal requirements it may be beneficial where open to obtain references in the firms existing customers and also testimonials. When speaking with lawyers scaled-down organizations could want to take the ability to ask them to outline how they will best satisfy the requirements from the organization and if they have completed similar tasks previously. This conversation with attorneys will typically end up being important as visiting a company will give an perception into whether it is the correct Christchurch law firm for your legal requirements.

With respect to costs and charges it is likely to be useful to gain a comprehensive understanding when choosing a Christchurch law firm for your legal requirements regarding how charges will be calculated. Most lawyers often charge with an hourly basis with the client spending money on the amount of hours how the lawyer must spend on the instructed task. It might be possible when picking a Christchurch law firm for your legal requirements to agree a hard and fast or predetermined fee for a task to avoid groing through budget. Flat fees are sometimes possible when the work that needs to be carried away is relatively simple and regimen.

Dating communication and emotional sobriety

dating:communication and emotional sobriety

We are sober and interested in a relationship with the opposite sex.

This is a god given desire.a component necessary for the survival of the human race.

Some will advise us to not enter a relationship in early sobriety.This may be good advice,

however the choice is entirely personal and a decision each individual must discover for themselves.

When we do decide to begin dating and enter into relationships of friendship,romance and intimacy,

we need to be aware of some primary basic components required for any sucessful relations.

We easily see and learn these components in our recovery and 12 step groups.We realize that these are useful

tools in forming positive relationships in groups,then make up new rules for romantic relationships.

One concept is this: I am responsible for my thoughts,feelings,and emotions.

What I think, and how i feel is entirely my responsibility.It is no one else’s.No other can be responsible for how I feel.

They are my feelings,ideas,and emotions.I own them.With the aid of a higher power than myself,I must be able

to accept resonsibility for my feelings.It is true that others may influence how we feel,especially those close to us.

Yet regardless how I am influenced,only I have power over my feelings.

I may have close friends in recovery.I have no problem explaining how I feel or what my thoughts are in the recovery group,

or with a recovery partner.I have no problem owning those feelings and ideas,asking for help and guidance when needed.

Then I enter a dating relationship,or intimacy.Suddenly I have changed the rules.My romantic partner is now responsible for how I feel.

When my feelings are not right it’s their fault.when my thoughts are amiss it’s thier fault.Sound familiar?

We must remember that communication is the key to any healthy relationship.when we do not feel right,or our thoughts are amiss,

we communicate this to our partner.These feelings or ideas are not their fault or responsibility,they are powerless over them.

Yet they may be able to help us, and if they care they will.Example; Say I’m feeling unimportant for whatever reason.

I express to my partner,”I’m feeling unimportant and it is causing me to question my value to you.Am I of Value to you as a person in your life?”

If the other truly cares they will not take offense to this type of question.They may state that you are of value to them and they care

about you.This may be enough to put the feeling away as irrational.However what if they become annoyed or irrated that you did communicate this to them, and now attack you for sharing?

They see this as inappropriate behaviour in group and in 12 steps,but now in a relationship they want to rewrite the rules.

Relationships for them do not work because they use the stinking thinking to try and run the relationship.Then they want to blame you for the demise of the relationship.Some are so self involved and arrogant they cannot consider feelings of another.

Here are some additional communication skills that do not work.Mind Reading: expecting the partner to know what I was thinking or feeling,

then get angry when they don’t. Projection: making my partner responsible for my feelings-If I am not in control of my feelings or ideas,how can anyone else control them?

They are in me, a part of me.If I cannot control my own hand should I make it another’s responsibility? Anger: this is always my responsibility and usually based in a fear I own.

When I am angry I need to check myself and stop blaming.My lord! We go to a restuarant and tell the waitress what our order will be.When our meal is delivered we

approve or send it back for further consideration-We Communicate!! If we are able to tell a complete stranger what we want and how we want it,and expect it to be

served to our specifications.Then why are we not able to offer our inimate friends or lovers the same communication.We go to group and are asked to share.We sometimes

offer very sincere and honest personal information,yet we are unable to communicate with a loved one.we all see things differently.We may not agree on many things.

However if we communicate with each other constructively we are able to understand each other and bridge differences.

Emotional sobriety is living in the peace and serenity 12 step living has allowed.It is living the 12 steps.Tolerance is our code.We look for the good in others.You will find discrepancy

in everyone.We are not saints.The point is we are seeking spiritual progress,not perfection.If you date another in recovery be honest,communicate,own your feelings,and share

emotions and ideas with the other.When you have sincerely given yourself with the other’s interest in mind.You have communicated and shared your ideas and

emotions and owned them.You have served to benefit your friend or partner with love, then been left in the dust amidst a cloud of confusion,

charater assasinations,and blame.Remember, not all have emotional sobriety.It is something gained slowly over time.It is discovered afgter working the 12 steps and

having achieved some meaningful sobriety.The inability for love and tolerance of some, and their denial of AA unity is a poison as deadly as alcohol or any drug.Refuse to participate.

Try,try again.Never say die.If it’s will of the greater being, it will be.My personal value is not determined by anothers inability to communicate or by their

decision making capability.I try to follow my higher power with all my might.My ability to be open with love and tolerance of others will not be undermined by anothers judgement of me

in a dating experience.My God is stronger than the destructive habits some continue to practice in recovery.I will continue to seek and pursue Sober Date Fun, one day at a time.

Data Communication and Types of Data Transmission

Communication means the exchange of information or messages. The process of transferring data from one location to another is called Data Communication. In this process, data is transmitted electronically from one location to another by using standard methods.

Today, computer networks are commonly used for data communication. For this purpose, we use cables, telephone lines, computers, and wireless devices that are linked in a network.

Types of Data Transmission: Therefore, data transmission is divided into:

(i) Analog data transmission.
(ii) Digital data transmission.

(i) Analog Data Transmission:

The transfer of data from one place to another in the form of analog signals or in the form of continuous waves is called analog data transmission. The analog signal consists of a continuous electrical wave. The light waves, sound waves or radio waves are examples of analog signals.

(ii) Digital Data Transmission:

The transfer of data from one place to another in the form of digital signals is called digital data transmission. A digital signal consists of individual electrical pulses that represent bits grouped together into bytes. Computer accepts and processes data in the form of digital signals. Data is also transmitted from one computer to another through telephone line, microwave system and satellite. In this system, a modem is used on both sides. A modem is an electronic device that can convert the analog signal into digital and vice versa.

Characteristics of Communication System: The communication system depends upon the following fundamental characteristics.

Delivery: The data must be delivered from source device to the correct destination device.

Accuracy: The data must be delivered accurately, If there is any error occurred during transmission, the data must be re-transmitted.

Timeliness: Data must be delivered within time. It is very important in real time systems because data becomes useless if it is delivered late. For example, in television transmission, the video signals must be delivered within time as they are produced without any significant delay. This kind of delivery is called real-time transmission.

Elements of Communication System: The basic elements of a communication system are:

Message: The message is the information or data that is to be communicated. It may be in the form of text, numbers, pictures, sounds, videos or any combination of these.

Sender: A device that is used to send or transmit messages to another device is called Sender. It is also called Transmitter or Source. A sender may be a computer, workstation, telephone handset, video camera and mobile phone.

Medium: The path through which data is transmitted (or sent) from one location to another is called transmission medium. It is also called communication channel. It may be a wire, or fiber optic cable, or telephone line etc. If the sender and receiver are within a building, a wire is used as the medium. If they are located at different locations, then a medium may be telephone line, fiber optics, microwave or satellite system.

Receiver: A device that is used to receive messages from another device (sender) is called Receiver. It is also called Sink. A receiver may be a computer, workstation, telephone handset, mobile phone, television set, printer, fax machine, and so on.

Protocol: A set of rules that guides (or governs) data communication is called protocol. It represents an agreement between the communicating devices. Without a proper protocol, the devices may be connected but they cannot communicate with each other. For example, a person whose mother language is English cannot communicate with a person who can speak only Swedish.

Today, all type of computers and mobile devices serve as senders and receivers in communication system.

Imran Zafar writes articles about computer basics and database management such ashistory of computer,
types of database systems and computer file processing system.

A Gift From Mrs Timm Customer Services Training Dvd

You should treat others, as you would like others to treat yourself is an easy, yet great message of A gift from Mrs.Timm. This updated version of Dartnells classic video conveys the essence of customer service and reveals the importance of being helpful and courteous to customers. It sticks to a golden rule that thoughtful and considerate treatment of others pays off sometimes in unexpected ways.

This video by Dartnell, based on a story of an elderly woman who visits a hospital and treated rudely by three service employees, it demonstrates to customer service employees how to be kind and courteous towards your customers.

Through this video Dartnell throws light on employees who works with the public and how can they improve their attitude towards customers. A gift from Mrs.Timm portrays typical job situations based on real life. Dartnells video shows that how service employees can win their customers and their loyalty.

The purpose of this video is all about motivating employees and increasing their understanding of others. A gift from Mrs.Timm reveals that customers are the most vital asset of an organization. Without them, service employees would not and could not exist in a business. When service employees satisfy their customers, customers not only help service employees grow by continuing to do business with them, but recommend to friends and associates.

Dartnell has done an excellent effort to make service employees understand that treating customers well by meeting their needs indicates a prolong association of customer with an organization through A gift from Mrs.Timm. It also conveys that its customers who adds value in an organization.

Dartnells DVD will work wonders for those service employees who deals with public on a daily basis and wants to maintain their existing customers while adding the new ones. Therefore, if you are a service professional and want to win your customers then A gift from Mrs.Timm by Dartnell is indispensable for you. Just log on to Dartnell and buy this DVD now!

Communication Skills For Yoga Teachers

Here is an oxymoron for you: Some of the best Yoga teachers are great listeners. This is a general guideline for Yoga students who aspire to teach some day. Listening skills, in Yoga, start when you take your first class, as you learn by hearing, watching, and doing.

The Yoga student who learns predominantly by listening will be able to verbally communicate the finer techniques to others in the future. This is not to say that other methods of learning have less value, but a skilled Yoga teacher must be a communicator and be able to reach into each individual students mind.

Therefore, not all Yoga students can learn from you in the same way. Some will learn by listening carefully to your cues, others will gain more from an assist, and some will be able to copy just by watching. As a Yoga instructor, you still have to be a good listener when it comes to all of your students questions.

Most Yoga teachers do a good job with handling student questions. However, here is something to think about: Do you try to clarify why a question is being asked? Consider that your student may not be clear in his or her communication skills and you need to get to the heart of the matter.

The motivation behind a question is more important than the question itself. You dont want to waste your time giving unrelated information before, after, or during a Yoga class. So, get a clarification about what you are being asked, and learn why your Yoga student is truly asking you this question. This will benefit the both of you and avoid wasting your students time, as well.

If a student asks you a simple question, with a yes or no answer, you can still find out the motivational source by saying, Yes, but why do you ask? This technique is really that simple, and you may find the question is much deeper than you originally perceived.

Another mistake some Yoga teachers make is handling a question defensively. Your student thinks enough of you to ask for your opinion and is interested in your answer. If he or she had no respect for you, your opinion would not be important. Now, whether you perceive an objection or not, you should ask for a clarification before answering.

There is a positive side to all of the questions your Yoga students ask, but you must clearly see the motive behind the question in order to give the best answer. The bottom line is: Even though you are now at the front of the Yoga class, your listening skills must be better than your best listeners in your class.

Copyright 2005 Paul Jerard / Aura Publications

Auto Repair Shops- How To Improve Customer Service

If there is one thing that is constantly being researched on the internet it is how to improve the customer service of a business. That said; this article is in reference to the auto repair shops and how they can improve their customer service.

Customers visit repair shops for various reasons. For starters, if a customers vehicle is involved in an accident then a visit to the shop is a must. Vehicle maintenance is another issue. Car owners have been known to frequent repair busineses for routine check ups for their cars. There is also the fact that auto repair shops sell spare parts and other vehicle accessories that might come in handy during travel emergencies especially if the car is about to travel for long distances. These are just but a few reasons why auto repair shop visits are not likely to cease.

While these visits are not likely to nose dive any time soon, one must agree that the level of competition is definitely on the rise. With the increase in the number of cars on the roads, auto repair shops have similarly responded and are popping up at an increasingly alarming rate to cater for this rising car population. That said; some that used to have a lot of clients are suddenly noticing a drop in their customer numbers. This brings us to our main point auto repair shops need to improve their customer service if they are to safeguard their businesses from going under due to increased competition. Sometimes all it takes is a satisfied customer to spread the word and before you know it hundred of others are flocking to your center.

So, how can auto repair shops improve their customer service? One investment that auto repair shops can choose to boost their customer service is by using an online appointment scheduling service. This is just a fancy word for online scheduling software and online booking systems. This is a relatively new concept that has been in the market for just a few years and hence most businesses are not aware of it. It is a system which can be easily incorporated into your website design. An online booking system helps the customers to be able to book their appointments online without having to do so personally or through another media. It is especially beneficial since there are a lot of devices that customers can use to connect to the internet with.

There are several benefits that come from using online booking systems. Apart from the fact customers dont have to personally show up to book an appointment, customers can book an appointment at any time of the day, there is maximum privacy of all transactions plus is there is no inconvenience of double booking. With the online booking systems customers are actually guaranteed that they will receive service at the time they have been allocated.

Auto repair shop management should seriously take this into consideration. Scheduling software and appointment scheduling services have been shown to have a positive impact on car owners. Just ensure that when you decide to incorporate these services into your business that you choose the right service provider.

Visit online booking system. Discover how your website can become your 24-7 receptionist with a new ‘Book Online’ system. Get more information here online scheduling software.

Communicating With Your Young Child Focus On Strengths

Effective communication with your young child doesnt just happen. As adults, we need to set the stage. In previous articles weve discussed that talking and listening are important. We also talked about the importance of sharing our adult control. There is another area to consider: focusing on strengths.

When we focus on the strengths of young children we encourage and support them in ways that opens up the channels to effective communication. We set the stage for children to want to communicate with us because we are building trust and establishing an emotional environment that is conducive to exploration and developing confidence.

What do we mean by focusing on strengths and how do we accomplish this?
Focusing on a childs strengths means that we pay attention to what the child CAN do instead of looking at what the child cannot do. It means that we encourage what the child does well instead of worrying about the areas that are perhaps not developmentally on schedule. It means that we understand that although children pass through all the same developmental milestones they do so at varying rates. Your child may learn to read in pre-school while your neighbors child may learn to read in second grade. Both are ok. It means we measure a childs development according to his own pace instead of going by a pre-set scale. We respect individual differences and levels of development.

How do we accomplish focusing on strengths? We simply look for those strengths and support them. We have learned the importance of observing and listening in the first article of this series. Now we use those observation skills to note what our childrens strengths are.

For example, you know that your pre-school child loves drawing and painting but she isnt writing her name yet, even though her classmates are. Instead of panicking and having her trace her name ten times a day, focusing on her strengths would mean that we support her love for drawing, painting. As she continues to paint and draw she will actually strengthen all the skills needed for learning to write. Painting and drawing are actually pre-reading and pre-writing skills so as she practices these she is moving towards writing. She is strengthening her small motor skills and her visual skills and forming beginning letters in the squiggles of those drawings and paintings. That is how writing is formed.

Another example: your toddler is crawling around everywhere. However, your older daughter was already walking at this age. Instead of pulling your toddler up onto her feet in an effort of getting her to walk simply let her crawl as much as possible. Give her more practice crawling and when she is ready she will begin to stand and walk. By crawling she is strengthening her large motor skills and when she is strong enough she will stand and walk.

Consider this adult analogy: Imagine that you are taking a beginning class in cooking. Youre pretty good with scrambled eggs and you can make toast and coffee but youve burned every cake you ever tried to bake and your pot roast isnt really edible. You put yourself in this cooking class ready to learn the next step towards good pot roast and the teacher comes in and asks you to make a three course French gourmet meal.

How do you think your meal would turn out? How do you think you would feel in the process? I dont know about you, but in that situation, I would definitely feel overwhelmed – and incompetent besides. I might be tempted to leave that class and vow to eat in restaurants the rest of my life. I certainly wouldnt be terribly excited about continuing my exploration of the world of cooking.

This is exactly the experience we dont want our young children to have. We dont want to discourage them by asking them to do what they cannot do. We dont want them to lose their natural enthusiasm for exploring and learning about their world.

We do want young children to feel confident, successful, curious, and eager to explore their world and we want to establish a lifelong love for learning. We want them to be confident and to feel successful. This is accomplished by accepting their strengths. It is accomplished when we use those strengths as a foundation for moving on to the next level of growth.

When these goals are established, young children will experience a world where they want to communicate. This is the environment in which they will develop language and where we can talk effectively with our young children.

Criminal Law Dictionary Attorneys

Criminal law dictionary consists of a set of laws pertaining to the violation of offenses as well as the investigation, charging, prosecution and punishment of the concerned offenders. It goes without saying that these set of laws are essential for the proper conduct of everyday life in any place.

A criminal attorney is someone who is specialized in the field of defending individuals or groups charged with crimes. Most lawyers do handle criminal cases. In fact, the efficiency of a lawyer can be measured from a single case, where he has pulled the right cords and earned a jurisdiction in favor of his client. But a criminal law dictionary attorney is different from these lawyers in the sense that they are certified by certain states as criminal law specialists. It will take years of experience and expertise to be renowned as a criminal law dictionary attorney.

A criminal charge is a very serious situation because the defendant faces a situation where he is trying to save his fundamental freedom. So, it is in his best interest to hire a professional who is trained in tackling these situations. A criminal law dictionary attorney can advice you about your rights better than anyone else. The golden words of criminal law are “you are innocent until you are proven guilty”. An experienced criminal law attorney can manipulate the evidence against you and present it in such a way that they have a minor impact.

In cases where the accused person cannot afford to hire a criminal law attorney he has the option to plead to the court for the service of a public prosecutor. This provision is guaranteed by his fundamental rights.
These attorneys have years of experience and a convincing number of successful cases under their belt. The very fact that such an attorney, who is well versed in the criminal law, is defending your case gives you a great deal of mental relief. These attorneys can get you acquitted of the charge or let you off with a less severe penalty or sentence. Their level of help depends on the severity of crime committed and the history of the person who is charged.

Criminal law dictionary attorneys have to save their clients even if they had committed the crime. Keeping aside his personal ethical values, an attorney has to be honest towards his job. They will sit with their clients and use their vast knowledge in criminal law to develop a suitable defense that ensures that the client gets acquitted or gets an easier sentence.

It is highly recommended to hire a professional criminal law dictionary attorney when you are charged with a serious crime. You might be innocent, but in order to convince the jury of your innocence, you should utilize the service of a criminal attorney. The money that you spent for his services is not a loss, since it will save you many days of work in the long run. Your attorney will find a way to seal the case in your favor once and for all.

Cultural Difference Between Law Firms In Delhi& Mumbai

India supports unity in diversity having wide scope of cultural values and religious aspects. As we go from north to south on the map of India, we observe the large variation in the lifestyle of people including their eating habits, religious beliefs, daily activities and various other factors. As the change is noticed across the distance, needs for change in law also exists. Same is true with the working style and practices. Every state and city has its own color and flair. Let us take example of Delhi and Maharashtra. Delhi being the capital of India, and having Supreme Court located, is known to be of highest authority in judicial sector Law firms in Delhi have got expert team of advocates who are highly professional. Law firms in Delhi are also known for their ideal working style which suits in every situation in almost every part of the country. On the other side Mumbai is famous for activities like drugs exchange, smuggling etc as it is attached with sea and most of these things need sea transportation, thus making Mumbai area a red alert zone where strict legal bodies are required to enforce law and order. Law firms in Mumbai are expert in their own unique way. Pune as being a neighboring city has the same set of requirements as Mumbai. Law firms in pune are known for their exceptional command on core legal knowledge whereas law firms in Mumbai are famous for rendering practical solutions and exercising law and order in a widely spread city. Law firms in Delhi are a balance of both knowledge and presentable setup. So we just studied that every state and district has its own strategies and requirement but nine thing that is common between all is a hard working attitude and a result oriented mindset. We can feel the loyalty and dedication in all of them being a part of India. This is the universal pattern which keeps the Indians binding with an invisible thread. The gradual advancement in legal profession has made India the strongest nation ever which is now ready to compete with any nation in true sense. We Indian no longer remained deprived of justice. We can seek justice independently as being a proud Indian. We are looking forward for its advancement in every field just like it demonstrated its development in jurisdiction sector.

Building Customer Communities Requires Balance

While recently reading a post entitled -Social Selling Beats the Collector Every Time-, by Bill Rice, I began thinking about a former position I held as a Credit Manager, and how the practices I employed then are very similar to those being used to build successful customer communities today.

The company I was employed by provided parts and repairs for multi-axle vehicles and heavy equipment via eight branches statewide. When I was brought on board as the Credit Manager, my main objective was to reduce their over 90 day delinquencies which at the time represented 30% of their outstanding receivables. They wanted the monies collected and terms tightened, while attempting to retain the customer’s future business whenever possible.

I knew that meeting these goals and objectives was going to require a balance of various strategies. A rigid, singular, -pay up or else- approach may have collected the receivables, but it would not have met the objective of customer retention and could have been potentially damaging to the company’s reputation in the marketplace.

Below are some of the practices that I feel not only enabled me to successfully reduce the over 90 day delinquencies by 20% in one year, but also were instrumental in preserving the loyalty of those accounts, even if it meant doing business on a C.O.D. only basis.

Emotional Intelligence & Curiosity – My customers were hard working people, trying to make a living & build a name for themselves. I respected that, and could relate on an emotional and business level. I listened to their suggestions, concerns and struggles so I could understand their businesses and individual situations.

Product Knowledge – I gained working knowledge of my company’s products & services, as well as the business climate for that industry.

Approachability – My customers knew they could pick up the phone or come upstairs to my office anytime and talk to me about their accounts, their families, or the weather.

Creativity – With the knowledge and understanding of their business needs and obstacles, I was able to come up with creative ways to assist them with getting the services they needed from my company while reaching payment arrangements amicable to both parties.

My role at this company was a pivotal one, much like that of an online or offline community manager. My primary function was to -sell- the customer on the idea of paying their account on time or bringing it out of arrears. I frequently assumed the role of customer service agent, at times advocating on behalf of the company and other times on behalf of the customer depending on the issue. Taking the time to foster healthy relationships within the customer community helped to build trust. The company’s commitment to providing quality work and their concern over satisfaction and retention, earned them a loyal, repeat customer base.

Progressive companies understand that today’s technologies allow them to connect with consumers like never before. Zappos, Tom’s Shoes and Whole Foods, are excellent examples of retailers who listen, experiment, adapt, and successfully leverage the power of social media. They have found the -balance- needed to build large, loyal and influential customer communities. Spend some time observing them and you will see that their strategies include many of the practices I outlined above. They make community participation an inviting, informative, fun and enriching experience, and by doing so bring value to their brand and customers to their stores.

Social Networking and Client Communities are becoming an integral part of disseminating Investor Relations materials. More info. here

Avaya Aura Communication Manager And Cm Messaging Embedded Maintenance And Troubleshooting Exam

Technical issues are present in any business which must be handled with care. It is important to have accurate systems in businesses for doing proper communications and troubleshooting. Avaya Aura Communication Manager and CM Messaging – Embedded Maintenance and Troubleshooting Exam is set for checking ability of candidates related with solving of different types of problems.

Communications must be maintained inside any business in order to get the best results. All types of messages must be delivered to the desired recipients through communication systems. Problems keep on occurring inside any business. Problem solving techniques must be used for solving all types of problems in a short time period.

Companies are in need of those professionals who can manage all the cases in routine life of businesses and handle them for good results. If you are willing to act as a manager in a top class company then you must apply for 3101 exam. This exam is set for making sure that candidates are able to used advanced modes of communications. Techniques related with problem solving are checked through case studies which are asked in this exam.

Candidates are required to provide conceptual answers to all the questions which will check their abilities related with problem solving. Those candidates who have obtained good grades in this exam could apply for managerial positions in top class companies. Managers are responsible for routine communications of businesses and handling of matters.

Avaya Aura Communication Manager and CM Messaging – Embedded Maintenance and Troubleshooting Exam can check the ability of candidates for solving different types of problems which could occur inside businesses.

Proper channels of communications must be maintained inside businesses for making sure that interactions are of a high level. Through routine communications inside businesses it is easy to deal with day to day activities.
Routine problems in businesses could be solved by managers if they possess the required skills. Online exams are used for checking the skills of candidates who are willing to act as managers. 3101 exam is set for checking the skills of communications and interactions of candidates. Skills related with solving the problems of businesses and maintenance of systems are also checked through this online exam.

Many questions are set in this exam, which are asking conceptual points from candidates. It is good to consult many sources for making preparations for this exam. Online modes are helpful in getting sample questions which could be asked in this exam. If you are willing to act like a manager in any big company then you must get your certification after passing Avaya Aura Communication Manager and CM Messaging – Embedded Maintenance and Troubleshooting Exam.

This online exam will check your understanding about communication systems and your ability to deal with different types of situations in businesses. You must properly manage your time for passing this exam. Good marks in this exam will make sure that you are well qualified for acting as a manager in any good company.

There are many companies which are requiring services of managers who are highly qualified and well trained. Through online examination systems any company can find the best and most qualified professionals and recruit them for getting top class performance.

Dubai To Pass A New Law Protecting Investment In Property

The new law will allow anyone who has made an investment in property in the emirate to receive a full refund if a property developer fails to deliver an off-plan property on time. Other occasions in which investors can request to be compensated include breach of warranty and fraud.
The plans for the new law came to light in June when a draft was published. This early version of the law has undergone amendments after a consultation process. Majida Ali Rashid, director of planning and organisational development at DLD, explained that the public and interested parties, which were included in the talks, brought several suggestions to the table.

Boost to investor interest

The final version, which is now being drawn up, will ensure that interested parties are less exposed to risk when it comes to investment in property in Dubai. With the new law, investors receive extra protection in situations where they have suffered from a developers inability to keep the terms of the agreement. This will most probably give a boost to Dubais property market, aiding the recovery which has recently been seen after the market crashed in
2008 following the global economic crises.

Dubai is a country which has attracted serious global interest for investment in property. Over the last decade the country has launched some of the most ambitious infrastructural and development projects in the world such as Dubai Marina, Jumeirah Lakes Towers, Palm Jumeirah and The World Islands. These and other projects have had property investors salivating. According to the emirates Real Estate Regulatory Agency (RERA), Dubai is currently home to 3,094 registered real estate brokers. Nearly 50 percent of this number comes from UAE (620), with Indians (438) and Pakistanis (428) also well represented. Britain comes fourth with 304 brokers.

And with the new protection measures Dubai will become even more attractive destination for property investors across the world, creating a safe and fertile ground for whatever spectacular project developers in the emirate dream up next.

Cpa Exam Tips Written Communication

All potential certified public accountants (CPAs) must pass the four-part CPA exam before they can actually become a CPA. Currently, three of the four CPA exam sections include written communications tasks (the BEC section does not contain any writing tasks), but in the new 2011 CPA exam, all written communication will be moved out of AUD, REG and FAR and put in the BEC section only. Some test takers may get a little freaked out or nervous when they find out that they’ll actually be expected to write during the exam. You don’t have to be a prize-winning writer to score points on the written communication tasks, however. Read on to learn more about the written communication portions of the CPA exam.

The written communications tasks are designed to test your ability to create professional business documents. To earn points on written communications questions, test takers must read a description of a realistic scenario or situation and write a document that responds to that situation using proper grammar and punctuation. For example, the question may require the test taker to write a business letter, memo or other document to a hypothetical client concerning a situation that a certified public accountant might encounter in everyday business. The type of document the candidate must write is specified in the question, and is formally called a “constructed response.”

Written Communication Scoring

While the rest of the questions on the CPA exam are graded with automatic scoring, written communications are reviewed and scored by a network of readers who are actual certified public accountants. Each written constructed response is scored according to relevancy, organization, development and expression.

In the first stage of scoring, the constructed response is read to determine if it stays relevant and on topic overall. For that reason, you’ll want to confine your writing to only the topic at hand. Try to avoid showboating, adding a lot of extra information, or going off on tangents. You won’t be given any extra credit for writing about more than what’s required, but you can lose points for straying off-topic.

If your written communication maintains a consistency of topic in the first stage, it then passes on to the second stage of scoring. During the second stage of scoring, the written communication is scored on organization, development and expression.


Make sure your document has a definite beginning, middle, and conclusion. Start your writing with an overview describing the purpose or objective of the document, and then ensure that the following middle paragraphs support this overview. All paragraphs should fluidly lead into each other as well. In your conclusion paragraph, summarize the key points of the document and reiterate the main purpose of the document.


Display that you have extensive knowledge of the subject by providing clear and concise details, examples and definitions in your written communications.


Always use correct spelling, grammar, punctuation, and word choice; your constructed response must exhibit a clear understanding of standard professional English. The exam software includes a basic word processor which features a spell check function. Be sure to use spell check, but don’t rely solely on this tool. Always manually proofread your work as well to check for errors.

Quick Tips

– Be concise and stay on topic; avoid writing more than necessary.

– Don’t get too verbose or wordy; stick to basic vocabulary for best results.

– Ensure that each paragraph in your constructed response serves a purpose in establishing, supporting or summarizing your answer to the question.

– Do NOT use diagrams, bullet points, abbreviations, or other short-cuts.

– Do NOT use run-on sentences or fragment sentences.

– Create an outline with your basic ideas first, and then go back and flesh them out.

– Be conscious of your time limit, but stay calm. You won’t do your best work if you’re stressing out.

This is simply a brief overview of the written communications section of the CPA exam. A proven CPA exam review course can provide even more tips on written communications, as well as the other sections of the exam, and help you achieve your goal of passing the exam and becoming a certified public accountant.

Customer Service Woes List

It will wrong to assume that the callers dialing up the customer service call center are the only ones who face a problem at this department. The agents working at the call center customer service have to deal with tricky situations all the time. It is up to the agents and how they deal with the customers that make customer service call centers a success. The soft skills, the patience and the tact displayed by the agents win the game. No customer service outsourcing unit can train the agents for the job that awaits them. Its only by spending a few hours at the phone lines can the agents find out what actually is needed when they work at outsourcing customer service units. In this article, we will take a closer look at the woes that await an agent.

The primary problem faced by an agent at the customer service call center is that of bogus callers. There will be numerous calls from callers who have no interest in making a purchase. They call the call center customer service because the number is toll free. These bogus callers do not have the required financial ability to make a purchase. The agents manning the phone at the customer service call center cannot convince them to buy anything because they dont have the means. Making an effort is futile while receiving such calls adds to the expenditures of the customer service calls centers. The agents need to make use of screening software and avoid taking the calls. Sometimes they might end up taking such a call but have to get out of the call as soon as they can without offending the caller.

After the problem of bogus callers comes the problem of tech-challenged callers. The customer service call center agents have to be particularly careful about handling these customers. They are serious consumers and much needed for the brand to earn revenues. The only hitch is that they dont understand technical matters as quickly as you would want them to. The customer service call centers have to be patient with them. The agents have to explain things carefully and also ensure that the caller has got the information being conveyed. You might have to repeat the instructions several times before the caller finally feels confident that his question has been answered. The call center customer service agents have to be careful that such calls are completed successfully without stretching the call length.

No call center customer service woe list is complete without talking about aggressive callers. The agents at customer service call centers have to tackle these callers every now and then. Agents are trained not to raise their voices against a caller, no matter what the provocation is. You have to remain calm and poised. Remember that the customer is important to the brand and retaining him is your job. There are warning bells that the call center outsourcing agent can ring. Disconnecting the call could be the last resort but the aim should be to take the call to a productive conversation.

Customer Service Problems–help Your Employees Look At A Customer Complaint From The Customers Vi

Most employees, business owners and managers are so close to the problems that they frequently miss whats right in front of their eyes. As a customer service consultant and trainer I frequently get to come in to help pick up the pieces and get to see the causes behind the scenes.

What I see the most frequently is the technical staff, those that have created the products or services and understand it so thoroughly that they cant understand why a customer doesnt see what they see. The usual result is that the employees say Stupid customer when they should be asking why the customer is even asking for help.

Lets look at an example:

I was recently working with a client who said he was getting frequent calls from customers saying they couldnt download files from the website. Every time he looked into it the employees assured him that everything was working. When I looked at the emails there were 4 or 5 that basically said Cant download file xxxxx.pdf. [More than one would indicate there is likely a real problem, or an misunderstanding on how to do it.]

The employee checked the download. It worked for him so his response back to the customer was It works here. A CYA answer, internally focused. Not a hint of getting what the customer wanted, the files.

After sending several emails one of those customers sent an email to the president asking why they had not gotten the problem resolved. The president looked into it, got an assurance from the employee that there was nothing wrong and that this was one of the really stupid customers that didnt know how to download. So, the president let it drop based on the employee’s assurances.

Lets analyze what just happened.

Customer’s View

A customer said he couldnt download files from the website. Do you see that the customer wanted the files he had tried to download, and he had even offered assistance. But he got no help at all to get what he wanted…the files.

Company View

The website had been set up to deliver a series of sales steps to customers starting with the free PDF files they were trying to download. If the customer doesn’t get the files, Id say 98% of the customers went away in the first 3 seconds. That basically says that these 4-5 customers represented about 250 potential prospects, with 245 of them going away. The employee should be trying to find out why a customer was having the problem instead of Works here which only aggravated the customer.

There are two clear issues missed here:

Not meeting the customers needs (getting the files). Help your employees to always look at it from the customers perspective before they respond. Always deliver what the customer was looking for before taking any other step. If you dont know what the customer wants, ask, and then deliver.
Not resolving the problem. Even though it had been checked by an employee he was so used to push this before pushing that while standing on the left foot that he wouldnt recognize a problem that was caused by someone standing on the right foot while pushing the button. And, believe me, if 4-5 let you know there are others out there having problems and youll never know it.

When I checked the website statistics, the website had thousands of viewers on that page, and no one had yet downloaded a single file on that page. Does that say something?

And, of course not one person had ever called to buy that product from the website.

What would happen if we looked at this from the customers viewpoint?

First, the customer had actually tried to download something from the website that HE WANTED. But the response he got appeared as I checked my work at this end, Ive done my CYA and Im covered. Not a thing mentioned about the customers need.

A better answer from the employee might have been,

Thanks for notifying us of a potential problem. Ive attached copies of the files you requested in the email. [Gave the customer what he wanted]. Sorry you were having trouble. Were looking into it. If we called you would you help us understand why you were having trouble downloading so we could prevent the problem for other valued customers? You would be a big help to us. Ill even send you a free xvxvxvxv for your troubles. Thanks!

Do you see how different that is. First it meets the customers needs, and 2nd it attempts to resolve the customers problem, and the companys.

Communicating With The Elderly

We all know that the population of elderly people is growing. We also all know that many of the next elder group will be made up of baby-boomers like me. Did you realize that from the year 2000 until the year 2006, there has been a 200 percent increase in population of persons 65 years old or older (U.S. Census Bureau, U.S. Interim Projections by Age, Sex, Race, and Hispanic Origin, Washington, DC).

It is also estimated that the elderly in our country visit their doctors on an average eight times per year. The rest of the population make doctors visits on average five times per year (Alliance for Aging Research, 2002). This means that we should anticipate a greater overall need for care in the elder population. Communication with the elderly is certainly of great importance in the provision of care.

Communicating with our elder population can be challenging. Unlike children, the elderly present us with a very heterogeneous group. They bring with them many years of vastly different types of life experiences, requiring care providers to listen and understand each elder person’s view of the care process. You should be aware of cultural differences and influences on the care recipient that affect their perspective of not only aging, but the care process.

The elderly may have had physical changes that have affected their ability to communicate as they once did, such as hearing loss, vision loss, memory loss, and speech projection. Remember that although communicating with an elder person may be more challenging than with others in the population; it is worth the effort to improve their quality of life.

We should also be aware of the elder person’s needs, such as the need to reminisce and grieve. As the elder ages they are often forced to give up certain activities that have been instrumental in how they value themselves. For example, many elder people have difficulty adjusting immediately after retirement. Their life and their view of themselves may have been directly linked to what they did for work. That loss can be devastating.

Friends and family members begin to die causing a feeling of sadness and grieving. And, as the elder’s own health declines, they may see their independence decline also. All of these factors, and the grieving process, may lead to depression, withdrawal, and a change in personality (i.e., irritability). It is important to understand this aging process, the factors that may affect the person during this time, and ways to help with effective communication.

A few tips for better communication are:

— Always face the person you are speaking with.
— Reduce external interference, such as television noise.
— Let the person see you when you are speaking with her.
— If necessary, slow your speech down and speak in a normal tone.
— Don’t ask too many questions at one time.
— Don’t hesitate to repeat words if it helps the elder to understand.
— Use physical responses to comments by the elder. For example, nodding your head when you agree with what has been said.
— Always try to be friendly and non-argumentative.

Communicating in general takes work. Communicating with our elders may or may not take more work than with the general population, but it should be viewed by our care providers as worth the effort. Patience, understanding, and lots of caring should make for solid and rewarding communication with our elders. Remember: practice makes perfect.

Affliction – The Foremost Apparel Brand That Meets Customer Approval

If there is one outfits brand that may meet your expectations, color and style sensible , it really is Affliction. Their popular trademark is blend of the right colors themed with artwork and counter culture. Whenever you put on their T-shirts, your personality immediately shows and you will by no means get unnoticed due to the lively colours and styles. For anyone who is fed up with sporting dull , dull clothing items, then allow Affliction dress you through their vast wide variety of styles, have your outfits merchandise personalized generating it look special and allow a whole new frame of mind in you show.

Affliction is also identified for showcasing intricate designs on their shirts that include work of art with visible particulars. You are able to select from their different models and wide range of sizes generating sure that every person will get the experience of owning an Affliction shirt. Although you put on this shirt, you are sure to capture the focus of passersby and also you can absolutely stand out even in a million of crowd. Other people will feel insecure for the shirt tends to make you appear great and fresh. Their clothing assures premium top quality due to the fact they’ve superior texture and are made from 100% pure cotton materials. This tends to make Affliction distinctive from other manufacturers of garments that you simply can locate in the market nowadays.

You’ll be able to even find reversible shirts and its like getting two shirts with a single cost. Nearly all of their consumers are making the most of since their amount of washing is reduced and it also consumes lesser room. Their shirts are unique goods that’s why they obtained lots of respect and awareness within the marketplace. For people who tend not to possess the luxury of time, they certainly need this type of convenience.

Their shirts are also exclusive and favored by quite a few consumers due to its gentle texture thus reducing the feel of friction. Customers are comfortable using the good quality from the shirt. Affliction is generally employed by fighters. They locate these garments desirable within their training sessions and even in the course of competitors. Affliction t-shirts enable players to remain cool within their actions and this may consequently give them the advantage to remain focused to the game.

Affliction understands your individual designs and choice in color which is why they make it a stage to develop shirts with all spectrums of shades to suit your private wants and tastes. There’s a wide selection of masculine colors for example black, blue and gray. You are able to also find lengthy sleeve styled and hoodies that perfectly suits your sport activity and weather conditions.

They’re favorite clothing manufacturers of most sports fanatics mainly because you will find constantly apparel that fit their favorite actions and training sessions. Affliction also includes distinctive attributes that you simply cannot find with other makes of outfits. They mix high quality with vast garments selection, persona, convenience and assured quality. The manufacturers won the heart of their customers and arrive at incredibly distinctive styles that make fashion statement.

Dubai New Tenant Law A Brief Introduction

According to a survey conducted by Statistics Center of Dubai in 2006, about 85% of Dubai population was made of expatriates. Majority of them lives in rental units. That leaves them solely on landlords mercy. Rising rents have long been the biggest worry for these expatriates, with rents getting doubled and tripled in no time. This relation between tenants and landlords became more tensed with issues like landlords vehemently asking tenants to vacate house without any prior notice. Dubai Government first reacted by putting rental caps and now a new law signed by His Highness Sheikh Mohamad bin Rashid Al Maktoum on 26th November 2007 has been introduced. Read on to see what kind of changes it will make.

Tenants Point of View:

Tenants are relieved in many ways by this particular law. For instance

Addressing the issue of abnormal raise in rents, this law prevents any increase or amendment made in tenancy contract for first two years.

Decided rent will include the usage of utilities like car parking or swimming pools. Landlord must provide the property in sound quality.

Article 16 of this law puts the responsibility of property maintenance on landlord. But very next article states that landlord shall not make any change which will affect the tenant benefit in any way.

The landlord cannot force tenants to leave before the expiry of contract with exceptions like tenants failing to pay rent value or if tenant starts using the property for some immoral purpose, etc.

If the reason disclosed for eviction is possible collapse of property, because of its poor condition, landlord must provide a technical report confirmed by Dubai Municipality.

Another noteworthy clause of this law is that if landlord restores the property for his/her own use on expiry of contract, he/she cannot rent the property to anyone else for one year. If it happens, the tenants can take legal action against him.

Tenants should keep in mind that only those contracts are valid which are in written form and registered with RERA.

Landlords Perspective:

Landlords will be restricted to decided rent at the time of contract for two years. Keeping this in mind they can decide a reasonable rent, taking into account factors like inflation rate and time value of money.

After two years, rent can be modified. If both parties cannot settle on revised amount, this dispute will be forwarded to judicial committee, who will then decide the amount of rent.

This law is not valid for hotel establishments and any accommodation provided to employees from their companies.

The landlords are entitled to receive rent value on agreed dates.

Tenants cannot make any changes to property without landlords consent.

All taxes due to Government will be paid by tenants.

This new law would definitely keep a check on alarmingly increasing tenant problems. However there are some flaws, which will be dealt with, in near future hopefully.

Cases Dealt With By Family Lawyers And What Is Done In These Situations

Family Law is a very sensitive area of law that deals with anything that pertains to the family. Cases of divorce, paternity, separation, child support, custody of children, spousal support and many more conditions that the family may have to deal with. It is advised that the person or persons who have these cases must get lawyers who are experienced in the concerned area.

Some lawyers have little or no knowledge of these circumstances, so it is essential you shop around. You may want to seek advice from about 3 or 4 lawyers to determine whom you feel comfortable dealing with your situation. The route the lawyer will take with your situation is also essential. He or she needs to feel secure with this as it may be hard to change attorneys in the middle of your case. Know the level of experience the lawyers have to ensure you are getting the best. Ask for testimonials of cases they have tried and what the win ratio they have. This is essential if they are reluctant to give you this information then go somewhere else.

A family Lawyer will have all this knowledge, so they are able to handle your case. If you have a unique case, then it is essential you engage a lawyer who has these experiences also. Some cases are Civil Unions or Common Law marriages; these cases are generally more technical to work with so if this is your situation, seek a lawyer who has this experience.

Adoption is another case that requires a unique lawyer. This area of legal representation takes a lot of concern as the adoptive parents are taking on the job of raising another persons’ child. Complications can arise, and there will be the need for a lawyer. The mother can change her mind about the adoption, or you discover there are illegal connections attached to the proceedings.

Domestic relations are another special case. This has to do with delinquency of the minor, the abuse of child by a parent or guardian, whether sexual, physical or otherwise. Many cases to deal with family law are out there, and the changing categories of family require lawyers to be knowledgeable of such cases. They are required to be able to represent these situations within a legal framework so as to help the persons involved.

For more information about Family law attorneys please have a look at Beall & Thies LLC or visit

Don’t Let Your Employer Cheat You Out of Overtime Pay

If your employer has cheated you out of overtime wages you may feel intimidated and helpless, as if there is nothing you can do to get your money. You may be afraid that if you take action, you will be fired or demoted and that it will hurt your chances of getting another job. When employers cheat employees out of overtime pay, they are breaking the law, and you have a legal right to compensation without retaliation.

Federal law requires employers to pay overtime wages
The Fair Labor Standards Act, and many state laws, set standards for overtime wages. Overtime is any work performed in excess of 40 hours during one week. By law, you are entitled to one and a half times your normal hourly rate for all hours worked over 40 hours in one work week.

For example, if your hourly wage is $10 per hour and you work a 45 hour week, you are entitled to $10 per hour for the first 40 hours and $15 per hour for the five hours of overtime, totaling $475.

How companies make big profits by cheating you -just a little bit-
Some companies believe that if they cheat each employee just a little bit, they can get away with it because no one will go to the trouble of fighting it. If your employer cheats you out of $25 here and there that you have earned for working overtime it may not seem like much. Multiply that by hundreds or thousands of employees, and you can see just how much large companies have to gain by cheating employees out of overtime pay. When you let it go because you don’t think it’s worth the hassle, you prove to them that the scheme is working and they continue to cheat their employees.

Tactic companies use to cheat you out of the money you earn
Some employers use the direct approach, bullying their employees. Most are sneaking, using complicated pay schedules to obscure where and how they are cheating you. Common tactics employers use to avoid paying overtime include:
Forcing or intimidating you into working off the clock
Requiring you to perform tasks before clocking in or after clocking out as preparation, clean up, or shut down activities
Refusing to pay for -unapproved- hours
Automatically deducting hours for lunch and breaks even if you worked during that time period
Refusing to pay for short breaks (less than 30 minutes) or combining the time taken in short breaks to total 30 minutes or more
Carrying overtime hours over into the next week’s hours
Falsifying time sheets
Misclassifying you as exempt from overtime
Issuing a check paying your overtime hours at your regular wage and hoping you either won’t notice or won’t say anything

Getting help
If your employer is cheating you out of the money that you have earned, you need the help of an experienced employment attorney, especially if you work for a large corporation. These types of cases are complex and can be a difficult battle, but they can be won, as was recently the case with Wal-Mart cheating its employees.

Employers who short you on overtime pay are breaking the law and stealing from you and your family. If your employer is cheating you out of wages you have earned, talk to an experienced employment attorney today.

Customer Loyalty Programs Trigger Response

Customer loyalty programs were first implemented on a wide scale basis by S&H Green Stamps in the 1930’s. Consumer purchases were rewarded with stamps which could be redeemed for products. In the decades since, companies of all sizes have sought to replicate the success of the Green Stamps project. The creation of compelling promotional incentives triggers a response within a company’s customer base.

There is promotional risk involved. Potential cost overruns, incentives which fail to trigger the intended response, and poor audience targeting threaten to impede the success of any customer loyalty program. But, such risks can be managed. If designed and executed well, promotional incentives can improve customer goodwill and loyalty while introducing a company’s products to an expanding base.

Link The Promotional Incentive To The Product

Companies launching a customer loyalty program should create a promotional incentive that is related to their main product line. For example, coffee shops often give customers a “buy 10, get 1 free” card that can be used for a free cup of coffee. In this case, the consumer intuitively understands the connection between the incentive and the main product.

To contrast, let’s suppose the coffee shop creates a customer loyalty program that offers a free 30-minute tanning session with the purchase of 10 drinks. The connection between the main product and the promotional incentive is severed. It creates a disconnect in the mind of the customer. As a result, it may fail to generate the anticipated level of consumer response.

Inject Perceived Value Into A Customer Loyalty Program

One of the interesting psychological effects of a customer loyalty program is the tendency for consumers to value the promotional incentive outside the bounds of monetary value. To illustrate, let’s return to our coffee shop example. In the case of a free cup of coffee, it is reasonable to assume the incentive has a monetary value of $2. However, a $2 rebate offered after 10 purchases would be unlikely to generate an increase in business. Customers are more inclined to consider the “value” of the free coffee based upon the experience they anticipate while enjoying it.

This works to a company’s advantage. A customer loyalty program can be designed to deliver a high perceived value to consumers while yielding a respectable ROI for the business.

A Customer Loyalty Program Is An Investment

Depending upon the type of promotional incentive offered, its path of introduction to the target audience, and the manner in which it is delivered, results can require time to materialize. It may be unreasonable to expect a customer loyalty program to yield an immediate ROI.

That should not dissuade businesses from exploring how such a program can be integrated within their current marketing strategy. The fact is, a customer loyalty program should be viewed as a long term investment. It can be crafted to deliver high perceived value to consumers while generating a boost in sales and goodwill over the long run. For companies who implement these programs, the investment can yield dividends for years.

Customer Care is an Instant Help Center

In intense consumerism of today’s world, the product parity & disparity has become a common phenomenon. No thing is like that which is not prone to wear and tear. In order to give instant support, there is customer care center. The customer care is a call for immediate service in pressing demand. That turns out to be a helpline number giving spontaneous oral exam over a landline or mobile phone. This provision for customer service is to be obtained before, during and after purchase of a product.

In a broad-spectrum, customer care is a system in any business base in all purposes. This is to be structured in order to improve customer satisfaction by evolving a series of activities. The customer support carefully looks in to the matter and sorts out issues. Their assistance helps a lot and suggests how better one can use one’s products like technology, travel and varied trades.

Typically, the customer care support unit of an organization works on planning, installation, upgrading, disposal of a product, giving training, maintenance and trouble shooting of varied range of products i.e., mechanical, electronic and software products.

Many companies operate their respective toll free number. They have also attempted to put feedback into practice in order to receive consumers’ views. Their comment-caption options prove to be useful for companies in rule and they set in improving their services by giving necessary support to their consumers. This is the way how most companies ramp up in customer retention and get better in returning consumers for the next time.

The unit i.e., customer care is always a prime consideration for a business. The core element draws up plans for customer information. This unit dedicatedly works to gather information from various sources. Each business needs, be it airlines, appliances, automobiles, banks, transport, consumer goods, financial institutions, factories, train or other customer services, to deal with varied situations successfully. If complaint is handled effectively, the customers turn out be remained loyal to the company forever. Therefore, it becomes rather imperative for the company to handle customer complaint courteously and sympathetically. This is one of the best ways to stay ahead of the competitors.

Essentially, customer care service is provided by a company representative or by an automated mechanical device e.g. Internet. The former is a generic job title providing answers to inquiries involving a company product, price and service. The latter service provider, that is the internet, provides customer service 24×7.

Moreover, several companies are also managing their customer records using a database or customer relationship management software in order to establish a customer-care policy.

Consequently, customer care has now started to integrate new communication channels such as social networks. They provide specialist customer service to clients in a view to grow in the future.

Be it purchasing a hot product from a high street shop or going on for a holiday with a package obtained from any leading travel portals, the customer care is always there to help you out. Call the customer care number, if necessary.

Author Info

Author is a famous writer on travel and written many articles on customer care number and customer service number. Many articles on toll free number, customer service number ,customer care are published on online blogs and articles sites.

Call Center Best Practicesthe Five Most Important Kpis For Customer Service Call Centers

Todays call center technologies and reporting packages make it easy to capture copious amounts of performance data. Most call center managers can tell you everything from last months average speed of answer to yesterdays average handle time. But what does it all mean? If my abandonment rate goes up, but my cost per call goes down, is that good or bad? Is my call center performing better this month than it was last month?
Despite all the data that call center managers have at their fingertips, most cannot answer a very basic question: How is my call center performing? Perhaps worse, many call center managers are unaware of the critical role beyond mere measurement that Key Performance Indicators (KPIs) can and should play in the call center. This includes the ability to track and trend performance, identify, diagnose, and correct performance problems, and to establish performance goals and assign accountability for achieving the goals.
In this article, MetricNet (, a leading source of online benchmarks and a pioneer in call center benchmarking, identifies and defines the five most important performance metrics for customer support call centers. They provide benchmark ranges for these metrics, and offer a creative approach for combining these metrics into a single, all-inclusive measure of call center performance.
The Mighty Power of Metrics
Many of us have heard the sage advice You cant manage what you dont measure. This is particularly true in the call center, where effective performance measurement is not just a necessity, but a prerequisite for effective decision-making. Despite the widespread belief in this statement, few call centers use KPIs to their full potential. In fact MetricNets research, gathered from literally thousands of call center benchmarks, suggests that the vast majority of call centers use metrics to track and trend their performance but nothing more! Unfortunately, in this mode, a call center misses the real value of performance measurement by failing to exploit the diagnostic capabilities of KPIs.
The true potential of KPIs can only be unlocked when they are used holistically, not just to measure performance, but also to:
Track and trend performance over time
Benchmark performance vs. industry peers
Identify strengths and weaknesses in the call center
Diagnose and understand the underlying drivers of performance gaps
Prescribe actions to improve performance
Establish performance goals for both individuals and the call center overall
In short, performance measurement and management is a critical discipline that must be mastered for any call center that aspires to world-class performance.

The Five Most Important Call Center Metrics
The average customer service call center tracks more than 25 metrics. This is a classic example of quantity over quality, where call centers falsely assume that they are doing something productive and good by tracking all of these metrics. The vast majority of these metrics, however, are only marginally relevant at best! The five that really matter are as follows:
Cost per call
Customer Satisfaction
First Contact Resolution Rate
Agent Utilization
Aggregate Call Center Performance
These five metrics represent the 80/20 rule when it comes to call center performance: 80% of the value you receive from performance measurement and management in your call center can be derived from these five simple metrics!
How do we know these are the most important metrics? Is it a hunch? Suspicion? An academic exercise? No, its none of the above. We know that these are the five metrics that matter most because the empirical evidence from more than a thousand call center benchmarks supports this conclusion. But let us explain why these metrics are so critically important.
One goal of every business is to achieve the highest possible quality at the lowest possible cost. It stands to reason, therefore, that cost and quality should be measured on an ongoing basis. In fact, many would argue that cost and quality are the only two things that really matter. In a call center, the most effective cost metric is cost per contact, and the best indicator of quality is customer satisfaction. With this premise in mind, its relatively easy to come up with the next two metrics on our list: First Contact Resolution (FCR), and Agent Utilization.
Earlier in this article, we talked about the importance of using metrics as a diagnostic tool to improve performance. So we have to ask ourselves, if customer satisfaction is one of the foundation metrics in the call center, how can we affect it? How can we improve it? Put another way, if customer satisfaction is suffering, what is the diagnosis?
Well, it turns out that customer satisfaction is affected by a whole range of other performance variables, including Average Speed of Answer (ASA), Call Quality, and Handle Time, to name just a few. But the single biggest driver of customer satisfaction by far is FCR! Nine times out of ten when customer satisfaction needs to improve, this can be achieved by increasing the FCR. This is why world-class call centers pay so much attention to this metric. They engage in a variety of tactics to continuously improve FCR, including agent training, investments in knowledge bases, and agent incentives tied to improvements in FCR.
But what about Cost per Call, the other foundation metric in the call center? It is common knowledge that labor, i.e. personnel, is the single biggest expense in the call center. In fact, for the average call center, 67% of all costs are labor related: salaries, benefits, incentive pay, and contractors. By definition, then, labor costs are the greatest lever we have to reduce the cost per call.
The best measure of labor efficiency is agent utilization. Because labor costs represent the overwhelming majority of call center expenses, if agent utilization is high, the cost per call will inevitably be low. Conversely, when agent utilization is low, labor costs, and hence cost per call, will be high.
We have now discussed four of the five metrics that are most important for managing a call center. What about the fifth metric? What is aggregate call center performance, and how do we measure it? Can a single measure really tell us the overall performance of our call center? The answer is yes, but as the name suggests, it involves aggregating a number of measures to come up with a combined score for call center performance.
MetricNets research shows that establishing a single, overall score for your call center is critical. We call this measure the Balanced Score because it truly does communicate a balanced picture of call center performance. This is a mechanism that utilizes the key measures tracked in a call center, including such things as cost per call, ASA and call abandonment rate, and rolls them into a single, aggregate measure of call center performance.

Most call centers commit two major mistakes when it comes to performance measurement: 1) they track too many metrics, and 2) they do not exploit the full potential of their performance metrics as a diagnostic tool.
In this article we have shown that you can effectively track and trend your call center performance using just five KPIs. The two foundation metrics that every call center should track on an ongoing basis are Cost per Call and Customer Satisfaction. The next two metrics in the top five are the ones that have the greatest influence on cost and customer satisfaction: Agent Utilization and First Contact Resolution. And the final metric, what we call an aggregate metric because it provides an overall measure of call center performance, is the Balanced Score.
These five metrics not only allow you to effectively measure your call center performance, but they enable you to:
Track and trend performance over time
Benchmark performance vs. industry peers
Identify strengths and weaknesses in the call center
Diagnose and understand the underlying drivers of performance gaps
Prescribe actions to improve performance
Establish performance goals for both individuals, and the call center overall
When it comes to call center measurement and management, less really is more! By tracking just five KPIs, and using these KPIs diagnostically to affect positive change in the call center, the job of guiding your call center towards world-class performance can be greatly simplified.
Due to space limitations, this article barely begins to scratch the surface on the topic of call center KPIs. For a more detailed treatment of this topic, the complete whitepaper can be downloaded from MetricNets website.

Communication is the Key on eBay

Are you an eBay seller? If you just recently became an eBay seller, you may still be learning the ins and outs of eBay, particularly how to make a profit. While there are an unlimited number of tips that could help increase your chances of making a profit on eBay, like detailed product descriptions and such, there is one way that is relatively simple; having an open line of communication with all of your eBay buyers. Although you may not necessarily think about it at the time, communication goes a long way when it comes to online business transactions, particularly on eBay.

When it comes to keeping an open line of communication with your customers or potential customers, there are three main situations that you should take advantage of. First, if you are selling a popular item, you may have a number of bids or even a number of questions. If your product description wasn’t very detailed, it shouldn’t come as a surprise to you to have messages from other eBay members seeking more information. While some of these questions may be good, valid ones, others may seem a little bit out in left field. In fact, some eBay member questions may leave you wondering if they even looked at your auction listing. Still, it is advised that you answer all user questions in a polite and timely matter. Doing so will increase the chances of your item or items being sold.

Once an eBay buyer has agreed to buy an item from you, whether it be through a traditional auction listing or a “Buy It Now,” sale, you will want to send your customer an invoice, showing the total amount of money that they owe you. After you have received payment, there is a good chance that you will box up the items sold and head to the post office. A great way to make a good impression is to send your customers an update email; an email that can let them know that their items were just shipped. Many eBay buyers like this because it gives them an estimated arrival time frame. Should you have purchased a package tracking number, you will want supply your customers with that information.

It is also advised that you follow through, within a few days or a week, to see if your customers received their items. You may also want to send a personal note asking them how they liked the items and such. One thing that you definitely want to include in a follow-up message is a thank you note. You will want to thank each of your eBay customers for doing business with you. You should also state that you hope to do business with them again. In today’s society, many consumers are not thanked for their business anymore, although many wish that they still were. Sending a thank you follow-up note will only take a few minutes of your time, but it is something that your customers will likely remember for sometime to come. As it was stated above, having an open line of communication may increase your eBay profits. Why you may ask? Well, you need to think of it from a consumer standpoint. If you could shop at two different retail stores, which both had the same products available for the same prices, which store would you choose? If you are like most consumers, you would respond with the store with the best customer service. eBay is no different. With competition increasing each day, you need to be able to set yourself apart from other eBay sellers. The best way to do this is to go the extra mile for your customers.

Keeping an open line of communication before, during, and after each sale will help give you a good, positive reputation among many eBay buyers. It will also likely result in return customers; customers who can help to increase your eBay profits.

Find tips about benefits of onions and benefits of oranges at the What Are Its Benefits website.

Customer Service Training For All Businesses

Think of the worst shopping experience youve ever had. Were you faced with ill informed or rude staff? Did they show a general inability or lack of motivation to serve? Was there apathy even at management levels? Poor customer service is the sole reason why the company you thought of has probably never received your custom again. Regardless of the product or service that your business delivers, if you havent invested in professional customer service training from an established skills training provider, then you could be turning custom away in exactly the same way.

One training consultancy takes an entirely unique approach to customer service training as theyve found that unique techniques achieve uniquely impressive results. This firm avoids stilted role playing methods where possible in order to inject a fresh flavour into employee training. However, as their extensive client base demonstrates, their bespoke courses still deliver the level of customer service expected by market leading businesses.

Theyve delivered courses for such names as NatWest, The Open University, Motorola, Abbey National and Standard Chartered. The diversity of these businesses also shows how specifically they can tailor their training courses.

Part of the service this industry leader offers lies in identifying weaknesses in your companys customer service. While in house training has value, its infinitely easier for an independent firm like them to locate broken links in the customer service chain; links that they repair rather than remove. Every employee is an investment, and good customer service training simply ensures that you get the most for this investment.

Ensuring that staff have good customer service training can help improve productivity and morale in other ways too. Employees who are more comfortable dealing with customers are more likely to engage in their work fully, leading to higher standards all round.

This premier company has made delivering their customer service training as easy as possible. Theyll come to you or meet you somewhere you deem suitable. Their trainers are friendly, professional and experienced, and their programs can be as little as two hours long to meet every need and budget.

Build Better Customer Loyalty Through Your Website And Printed Items Through Simple Humanisation Te

With the tough UK recession continuing to test even the biggest of companies, it’s very important that your website and printed marketing material makes you stand out from the “Price Busting”, “Box Dropping” type companies. The service you provide may indeed be classified as a commodity, for instance the printing trade. This once was a trade where the quality of print varied vastly from printer to printer. However with advancements in full colour litho printing and full colour digital printing, the quality generally is much higher than it was in the past, and therefore has turned this once premium business into a commodity trade that people can buy online at bargain rates.

One of the best ways to help breakaway from the “online only” faceless websites and to get away from the problem of the commodity purchasing methods is to change your website in the following ways. Ensure your TELEPHONE NUMBER is prominent on EVERY single page of your website, along with your POSTAL ADDRESS. If someone has a list of 20 websites to trawl through, the one that has the best response opportunities AND is local to the customer normally shines through. It’s a proven fact that People buy People and feel more comfortable buying from someone that they feel they can connect with. Whenever possible, use real peoples names and photo’s of real staff members. When printers in Kent Popi first started using this technique, it put their sales into overdrive. When the customer rings up and then talks to the person they have just seen on the website, they get a personal connection. And the more the merrier, seeing the photo’s and names of the whole team helps build up the customers image of your company and the people they are buying from. Build in the fun factor, when people ring up and comment on the photo of the person on the site they are calling, say “yes that really is me, I felt like such a wally but it’s all good fun!” However, watch out for “How old do you think I am?” questions. One of the partners of asked this question was a little upset when the customer said “I reckon you’re about 50?” Being that he was only 39 years old, this did give the customer and also the rest of the Popi team a good laugh, and of course help forge a good (and fun) connection with the customer.

Using customer testimonials also helps. If a customer reads through your testimonials and sees a similarity between themselves and the customer testimonial they are reading, that also ticks a positive box.

Give it the humanised Wo Wo Wo effect! An automated system that pings up “free promo code you have been selected for a discount” is all very well, but if a human on the other end of the phone, or a personal Email (that does not smell of automation) comes across as genuine, says “Double check all the boxes on the delivery I’m sending you, as I’m going to pop a little choccy surprise in one of the boxes for you” (and then put TWO, bars in the consignment!). This Wo Wo Wo effect that exceeds the customers expectations, builds customer loyalty with a bit of fun.

The pen is mightier than the printer!, It may take 30 seconds longer, but a hand written note on a comp slip in with the delivery goes a long long way. “I hope you enjoy the book as much as I did, it really gets going around page 165!, Best wishes, Graeme”. I bet the customer will have a sneak peak at page 165 before they start the book.

Remember, be different and ALWAYS Wo Wo Wo the customer!

Customer Service Software To Get Your Blokes Perform Easy

Before we talk about support service software we should realize what that is. This can be a computer program that guides items linked to client company, just like emails, calls, and so on. relevant to the goods or services provided by a company. Sales departments deal with the needs of buyer support. They manage many queries from clients on a daily basis. They also offer troubleshooting, tech assistance and plenty of other services recommended to their customers.

Answering services company Software program is created to allow paperless logging and prioritization of inbound difficulty calls from external and internal end users and customers. Live answering services company software program is any software program designed to enhance high quality, performance, or productivity inside a contact middle atmosphere. Attempt contact center software before you decide it. Purchasing live answering services company software is not like buying a credit application at your local personal computer retailer. The phrase middle application is turning into blurred now appears to become combining aid desk software program and CRM (customer relationship management).

Application is available on the internet on numerous websites which enable it to be procured from land-based outlets too. Hosted contact center software is just the thing for organizations with less than one hundred support services agents; when you have a big employees of agents, on-premise live answering services company solutions will likely be very best. An advanced mid-sized enterprise (101-2500), your contact center management software program really should have an automated phone distribution program and phone blending capabilities. Deciding on phone center software, contemplate its reporting, routing and response features; versatility and simplicity are essential.

Create client loyalty offering faster, responsive buyer make contact with. Client chat and reside tech assistance group are critical to on the internet customer satisfaction. Buyer requests might be serviced via mobile phone, while using the assist desk, or by technicians. Customer service software is now presently implemented in various techniques, by several businesses so that it gets to be vital to locate that package deal fitting your companies immediate wants. Develop client satisfaction by cutting wait around occasions with software live answering services company options. Hosted solutions, also referred to as virtual sales departments, are housed off page on vendors’ servers, exactly where calls are routed to support services agents’ desktops, usually by means of the world wide web.

Contact software programs are maybe essentially the most rapidly developing area in the business. Not strange, contact middle application is the allure behind the smooth functioning of telemarketing companies. Phone middle application is used for just about any communications in customer support, telemarketing, mobile phone surveys, fundraising, marketing analysis and even more. One of the crucial benefits of contact middle applications are the vendor can personalize it to contain the precise features you will need. Get in touch with center software program is a cross-breed of buyer partnership management and service-desk software multi functional.
Since the software can lower the perform load of workers; they’re able to concentrate on updating on their own thus, growing their productivity. Leading to knowledgeable employees that has a customer service-oriented perspective. You’ll also have fantastic cutbacks on upkeep as there are applications intended to help service-desk workers seek out troubleshooting advice and tips for dealing with technical problems within an simple to follow steps. Above all, returns will absolute to increase. Recall the much better the desk operates (which means functional and sensible get in touch with system and enhanced costumer satisfaction), the much more likely your clients are to go back for future goods.

In relation to finding and choosing support desk software program, be sure the software program integrated for your buyer assistance is n accessible and is also qualified to update as goods and services change. Customer satisfaction and pace also needs to be the leading priorities. Because of this, your business will definitely be to the roll!

Benefits Of Law Firm Seo Services

Search engine optimization is a service that improves visibility and accessibility of a website as a result of un-paid search. We can say a website is ranked on the basis of its traffic breakdown, the more visitors the more traffic and the more popularity of the website. As a result of popularity high ranked or high scored websites appear more frequently when we search about some specific keywords. A law firm is group of lawyers who work together while practicing and their principal responsibility is to guide their clients about their right, responsibilities and liabilities.
Multiple law firms invest money, time and mind share in SEO to design graphics and headers or page titles for their websites. Some law firms contact SEOs for promotion of their websites to compete the targeted industries and avail the opportunity. Law firms basically use SEO services for firm/business development and prominent placement. Three core ideas which are utilized by law firms while using SEO are to target more visitors and audience, to disclose practice proficiencies, to drive or impel new business in targeted or practice regions.
Marketing of websites involves two steps which are; whether your website or page contents are reflecting the right perspective and services and secondly SEOs improve inbound links of website by promoting and displaying the link on different sites to make it more visible and more accessible. Most visited sites are ranked high and well and this way we can judge the progression. Law firm SEO services are considered as building blocks in marketing and development procedure blended with stem offers by SEOs.
In old days traditional advisors are consulted for recommendations but there was no surety or guarantee of winning the case. Therefore trend changed in hiring law firms for the solution of business and development issues. Now clients sort out their problems by searching the best law firm through Google, Yahoo or Bing by writing specific keywords or asking for legal help. SEO help in creating a website and making it more available, accessible and visible at popular search engines when searched by interested clients.
Legal problems must be dealt delicately because they are very sensitive and inexperience lawyers can get confuse and puzzle while selecting the way to represent the responsibilities and liabilities. Thats why an active and experienced SEO campaign is impelled to solve the issue by expanding the clients base, effectively manufacturing brand and increasing the exposure. Legal SEO experts not only reduce the caseload but also improve rates and strength of your case and help you in a very effective and fine way. Legal and ethical borders and responsibilities are highlighted to attract visitors and clients.
Expert SEOs help in building a word-of-mouth advertisement for your law firm to publish your metadata, expertise, experiences and the cases you have solved. So, basically law firm SEO services are utilized to build an offline presence, social network, Reputation management, localization and to compete the other campaigns. Traditional SEO techniques and marketing techniques are used as tracking tools for web optimization.

Boost Your Business Communication With Conference Calling Phones

You can expect crystal clear sound quality from latest generation conference calling phones. The latest in communications technology such as landlines and fiber optics are revolutionizing the way we interact in the 21st century. Whilst the priority for most business conference call plans involves a tight budget, security should also be reviewed carefully. Most conference call companies provide a 1800 number and unique security access code so that users may screen and verify callers as they log in to the conversation.

Meeting Your Business Needs

Conference calling phones are the perfect answer to growing business needs in an increasingly competitive business environment. A multitude of service providers in the market offer a range of affordable conference calling plans and options that will meet your conference call needs. This developing mode of communication is simplifying how we connect with our business partners, customers and stakeholders. While the technology is becoming increasingly easy to use, conference calling companies now offer flat rate services as a complete conference calling solution for your business.

Conference calling companies offer many different rates for affordable ways to connect for your business needs. Features to look out for include: free member-to-member long distance calls, flat rates for local calls, various local and/or regional plans charged by the minute and low long distance call rates from as little as 3.9 cents per line per minute.

Conference calling phone services are often required to be scheduled ahead of time which is ideally suited to frequent meetings and those planned long in advance. Conference calling phones are available in a large variety of makes and models including features such as:

– 2 line cords – caller ID – address books similar to mobile phones – 3 way conference enabled – multi-language display – no disturbing VIP function – storage for up to 8 frequently called numbers – speaker phones/hands free – dial out number memory and callback, and; – a host of other features combining to spell an enjoyable conference calling solution for your business.

Look out for the latest technology in conference calling phones to ensure a super smooth way to connect with more of your business opportunities in a convenient and affordable way.

To learn about turkey anatomy and effects of anorexia, visit the Knowledge Bin website.

Are You Assertive Understanding the Four Styles of Communication

People’s behavior can be divided into four categories — assertive, passive, aggressive and passive-aggressive. Living an assertive life means taking an active and responsible approach to others and to your life. Individuals who interact passively seldom feel happy and often put themselves down. Aggressive people feel in control, but they will be watching in case someone tries to win over them. They often are defensive and seldom have many friends. Passive-aggressive people are manipulative and controlling similar to an aggressive person, but they do so in a more passive and subtle way. A more detailed description of each of the four styles is listed below.

A Passive person tends to:

Be quiet and timid, silent due to fear

Avoid conflict, be a people-pleaser

Not make eye contact

Be a chameleon, change to suit the situation

Not offer own opinion or express feelings

Feel insecure, has low self-esteem

You’re ok, I’m not ok

The other person’s needs generally get met, yet the passive person’s need to avoid conflict is met.

Assertive teenage girl
Download Assertive teenage girl from (c)

An Aggressive person can be:

Loud and in your face, blunt, tactless

Believes in “My way or the highway”

Blaming and shaming

Can be violent, though not necessarily so

Sarcastic, uses jokes in a cruel way

Controlling and manipulative

Takes care of self and own rights only

Angry, jealous

Though may appear overly confident, has low self-esteem

I’m ok, you’re not ok

The aggressive person’s needs tend to get met over the other person’s needs

A Passive-aggressive person:

Uses silence and guilt trips to manipulate

Uses sarcasm

Pouts and plays the martyr

Excels at playing “the victim”

Gives mixed messages

Uses triangling, i.e. complains about your sister to you, but does not talk to your sister directly.

Is controlling and manipulative

Often others start off confident in their position, but leave the interaction with the passive-aggressive person feeling confused and guilty, but not sure what happened to cause them to feel that way

A favourite statement is “It’s for your own good”

Hints, expects mind-reading from others

Has low self-esteem

I’m ok, you’re not ok

The passive-aggressive person’s needs get met over the other person’s needs

An Assertive person is:


Calm, clear and concrete

Expresses personal opinions, thoughts and feelings

Non-verbal and verbal message are congruent

Considers rights of self and rights of others

Honest and tactful, respectful


Makes eye contact

Uses “I” statements (owns opinions, feelings etc.)

Takes self-responsibility for their own choices and allows others self-responsibility for theirs

Has healthy self-esteem

I’m ok, you’re ok

Sometimes the assertive person’s needs get met and sometimes the other person’s needs get met. A compromise or collaboration may be necessary. Whether their direct needs get met or not, every time assertive individuals express themselves honestly, they validate themselves.

The key difference between assertive communication and the other three styles is that assertive communication is direct (clear, concise and to the point), while the others are indirect (hinting, mixed messages and avoiding the point). Also, the assertive person tends to have healthy self-esteem while the other three have low self-esteem. Yes, even the aggressive person has low self-esteem although they may appear confident. Think of it this way, why would someone have to control and put down someone else if they felt good about themselves?

Being assertive means being direct, expressing our feelings, thoughts and needs without hinting, playing games, blaming, shaming, or being silent and hoping the other person reads our mind.
We ask for what we want. We state it clearly and concisely. We say it in a respectful way believing that we can deal with the consequences whatever they may be. We don’t beat around the bush. We don’t numb our feelings by eating or drinking when we are upset. Instead we express our feelings.

An initial step toward becoming more assertive is to identify your current styles of communicating. Ask yourself the following questions:

Where do you see yourself in the above four descriptions? Which of these 4 communication styles do you use most often?

If you use a different style with different people, or in different situations, why do you use that specific communication style at those times?

Think about people in your life both past and present. How would you classify:

Your mother’s predominant communication style?

Your father’s?

Any other adults who raised you?

Your siblings?

Who are you most like? Who did you learn your style from?

How did these different styles interact within your family? Which ones worked best together? Which ones conflicted?

Criminal Law on the Sunshine Coast

For anyone liablewith a criminaloffenceon the Sunshine Coast, it can be a frighteningandmysteriousexperience. If you are facing criminal charges such as burglary, sex crimes, assault, domestic violence, drug charges, gun charges, etc, it isessentialthat you enlist the services of aSunshine Coast Criminal Law professionalas soon as possible, especially before you provide any statements to the police. When it comes to the area ofSunshine Coast criminal law, an experienced criminal defence lawyer can mean the difference between a prison sentence and reduced charges, or even having the charges dismissed. The services provided by criminal lawyers areof the essenceto anyone charged with a crime. For anyone who has been through the criminal justice system, they know that is a demanding and critical process that requires an expert to help them ensure their rights are protected and they get the best possible defence. Criminal lawyers are professionals in the area of criminal law whose primary job is to minimize the consequences of their clients’ criminal arrest and charges. Sunshine Coast criminal lawyers can have their own private practices or work on behalf of the local courts. They receive a fee for representing their clients, either paid by the client, or the fees are covered by Legal Aid if an accused cannot afford a lawyer.

ASunshine Coast criminal lawyerspeaks on behalf of their client and represents their client throughout out the criminal process. The lawyer speaks on their client’s behalf during the entire process. The client will make available all details of the situation resulting in the charges so the lawyer can determine the best action to take. The lawyer collects all information regarding the case such as witness statements, police reports, and information about physical evidence. The lawyer will research and examine the case and all of the information gathered and then provide legal advice to the client on how to best proceed with the case.

To best prepare a case, a Sunshine Coast criminal law professional will make sure there was no evidence amassed improperly or illegally by a law enforcement officer. A thorough pretrial investigation will take place which often includes a team of assistants. The lawyer will also obtain expert witnesses such as medical experts to challenge evidence put forth by the prosecution. The result can be a negotiation for a reduced sentence, having some charges withdrawn, or even having the entire case dismissed. If the case goes to trial, the lawyer will present the case on the client’s behalf. Sunshine CoastCriminal Law professionals also represent clients when there is an appeal of a verdict.

The criminal justice system is a network of various levels of legal processes that can be overwhelming and stressful if you are not familiar with this area of the law. In addition, if someone represents themselves in a criminal trial, there is more of a likelihood of a conviction. If you have been charged with a criminal offence, you should immediately enlist the services of a qualified and experienced Sunshine Coast criminal lawyer. It will help ensure your rights are covered and that you receive the best possible defence and outcome.